Summary
Overview
Work History
Skills
Work Availability
Timeline
BusinessAnalyst

JOEY V. TORRES

Irvine,CA

Summary

Versatile leader with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing comprehensive plans to meet strategic goals. Recognized leader and mentor with significant background in retail, 3rd party labor, social media marketing, and remote management. Thrives in an environment where hard work, critical thinking skills and integrity are valued.

Overview

22
22
years of professional experience

Work History

National Operations Manager

MarketSource
Irvine, CA
06.2018 - Current
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Implemented processes using Salesforce to improve and shape organizational culture and optimize procedures for highest efficiency.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Remotely managed new and innovative client projects using Salesforce as a source of communication.
  • Highly rated YOY performance reviews with managers gaining exceptional client feedback.
  • Maintained reporting and dashboards that included 8,000 plus national and regional stores of all coverage types.

Market Brand Manager/District Manager LA Market

MarketSource
Irvine, CA
04.2019 - 06.2023
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term sales, contributing to YOY increases.
  • Established, initiated, and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Maintained strategic partnerships with over 400 vital retail locations, with multilevel management.
  • Worked closely with team to identify gaps and organizational product needs in key target markets and key accounts.
  • Analyzed Key Performance Indicators (KPIs), sales priorities, and activities and leveraged third-party data to drive sustainable growth plans.
  • Coached and influenced sales teams through direct and indirect communications and leveraged opportunities to promote individual professional growth.

Store Manager

Lakeshore Learning Materials
Laguna Hills, CA
07.2014 - 04.2019
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Received and effectively displayed incoming product to promote timely sales.
  • Handled new hire training for various jobs and kept employees up-to-date through frequent meetings.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Developed succession plans and promotion paths for all staff.
  • Developed quarterly and annual sales department budgets.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Operations Manager

Sears Holdings
Laguna Hills, CA
01.2012 - 2014
  • Exceeded company quality standards consistently.
  • Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
  • Met and exceeded production goals by managing staff and allocating tasks and materials.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Continually sought to target and resolve complicated issues related to management and business operations.

Brand Central Manager

Sears Holdings
Brea, CA
03.2003 - 01.2012
  • Subject matter expert (SME) for entire district and was responsible for cascading information about new programs and initiatives to peers and other store teams.
  • Developed highly effective sales training strategies as Sales Manager of 30 plus person team.
  • Conducted training sessions for store and district on new procedures, products, and policies regularly.
  • Facilitated multi-district training sessions for appliance road show training.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Motivated and managed teams of 40 plus sales associates, driving performance and correcting problems in a timely manner.

Skills

  • Tableau
  • Salesforce CRM
  • Microsoft Office
  • Sales Marketing
  • P&L Management
  • Project Management
  • Strong Business Acumen
  • Unsurpassed Work Ethic
  • Degreed Training Platform
  • Commission Sales Management
  • Team Building & Development
  • Data Analysis & Critical Thinking
  • Ability to Work Under Pressure
  • Recruitment
  • Effective leader
  • Inventory management
  • Delegation
  • Relationship building
  • Client account management
  • Excellent interpersonal skills
  • Budget knowledge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Market Brand Manager/District Manager LA Market

MarketSource
04.2019 - 06.2023

National Operations Manager

MarketSource
06.2018 - Current

Store Manager

Lakeshore Learning Materials
07.2014 - 04.2019

Operations Manager

Sears Holdings
01.2012 - 2014

Brand Central Manager

Sears Holdings
03.2003 - 01.2012

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JOEY V. TORRES