Jofrank Renovales
Orlando,FL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients and guests. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
CSA
Walgreens
Orlando, FL
02.2022 - Current
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Organized shelves and displays to maintain a neat and orderly store environment.
- Operated cash register to process sales transactions accurately and efficiently.
- Received payments by cash, check, credit cards, vouchers, or automatic debits.
- Restocked shelves with merchandise according to company standards.
- Provided excellent customer service in a friendly and professional manner.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Handled returns of merchandise in accordance with established procedures.
- Ensured that all sales transactions are completed correctly.
- Resolved customer complaints courteously and efficiently.
- Greeted customers entering the store warmly.
- Balanced cash drawers at end of shift to prepare for next day's business activities.
- Cleaned work areas throughout the day to keep them presentable for customers.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
Education
High School Diploma -
Econ River Highdchool
Orlando, FL05-2024
Skills
- Goal-Oriented
- Strong Work Ethic
- Performance Tracking
- Customer service excellence
- Complaint Handling
- Customer Service
- Needs Assessment
- Promotional support
- High-energy attitude
- Problem-solving aptitude
- Relationship Building
- Sales and Upselling
Affiliations
- I enjoy playing basketball
- Listening to music is very calming to me
- I'm a GREAT cook
Languages
Spanish
Native/ Bilingual
Timeline
CSA
Walgreens
02.2022 - Current
High School Diploma -
Econ River Highdchool