JOFREE RODRIGUEZ

Intel Corporation | Feb 2022- Feb 2023

• Led a team across four shifts in the installation and decommissioning of two separate semiconductor equipment setups, involving approximately 40 employees, excluding outside vendors. Managed diverse groups, including Intel employees and external contractors, on projects related to electrical, plumbing, electronics, and hazardous energy.
• Managed critical projects in learning programs, business development for manufacturing processes, and certifications for preventative maintenance and troubleshooting, ensuring successful project delivery and implementation.

• Led a high-performance team in equipment installation, repair, processing, maintenance, and training during the critical start-up phase, successfully establishing a fully operational fabrication site and enabling efficient production processes with increased productivity and minimized downtime.
• Utilized Level 3 certification as Lead/First Point of Contact (FPOC) for technical support and issue resolution, providing immediate assistance and minimizing disruptions to operations, resulting in increased equipment uptime, improved efficiency, and reduced production delays..

• Spearheaded a wide range of account services Proactively providing sales support, conducting analytics, managing installations, performing service maintenance, executing upgrades, delivering product support, troubleshooting complex issues, and swiftly resolving equipment repairs for AGR equipment.
• Ensured uninterrupted operation of glass and plastic manufacturing machinery, minimizing downtime, and optimizing productivity for valued clients.

• Executed flawless installation, on-time preventative maintenance, and efficient troubleshooting and repair services for all Haemonetics equipment, ensuring seamless functionality and minimizing downtime.
• Provided comprehensive product support, delivered effective training, and successfully closed sales, exceeding customer satisfaction and maximizing the value of Haemonetics equipment.