JOHAINA GHAZAWNA

Collaborated with financial advisors to assist clients in tax planning and compliance research. Electronically submitted tax returns and guided clients in setting up payment plans. Handled multiple tax filings, including unemployment, immigration, and business-related submissions. Updated client records regularly and coordinated appointment scheduling for efficiency. Provided translation services between English and Spanish for essential documents. Assisted with bookkeeping, payroll tasks, and insurance claim processing. Oversaw daily office functions while providing support to a small team.
Employed Microsoft Office and Excel to maintain organization and productivity.

Managed front desk responsibilities, including answering and directing phone calls, responding to emails, and ensuring clear communication between patients and staff. Maintained a clean, welcoming reception area to create a positive first impression for guests. Scheduled appointments for new and returning patients, processed intake forms and insurance referrals, and kept patient profiles accurate and up to date. Prepared daily schedules for the doctor and team, set up the X-ray room as needed, and helped train new staff on office procedures to ensure smooth day-to-day operations.

Demonstrated strong multitasking, research, and time management skills while handling a high volume of calls in a fast-paced environment. Provided bilingual support, collaborating with various departments to assist Spanish-speaking customers, and offering interpretation services when needed. Answered inquiries in both English and Spanish, took detailed notes during calls, and researched solutions in real time to troubleshoot effectively. Completed training for new product launches, stayed informed on technical features, and regularly met with supervisors to review performance, and identify areas for improvement.