Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Johan Amneus

Key West,FL

Summary

To enhance my professional competence and reputation in a position accountable for the delivery of strategic initiatives, profitability growth and 5 star service. Eligible to work in Australia, Europe and North America.

Knowledgeable General Manager and Construction Manager with proven track record in overseeing regional operations and driving strategic initiatives. Managed multiple teams to enhance operational efficiency and streamline processes, resulting in substantial improvements. Demonstrated leadership and problem-solving skills, and consistently fostered productive team environments.

Overview

25
25
years of professional experience

Work History

Regional Director of Operations +Development Project Manager +GM Ocean Key Resort

Noble House Hotels and Resorts
10.2019 - Current
  • Company Overview: www.noblehousehotels.com
  • Noble House Hotels Recruited me to return to the USA and help guide the East Coast Properties, supporting the President of Operations. Oversee 9 Resorts - Property Operations divisions, while providing support to GM’s on company standards, P&L & Budget guidance.
  • Worked with Ownership groups managing CapEx projects and major renovations, ranging from guest room refreshes, restaurant remodels, Elevator Modernizations, to Hurricane damaged full rebuilds. Worked closely with Design and Sourcing teams to coordinate installs and manage construction crews. Sourced, vetted and selected vendors to perform work. Properties spread from Texas to Georgia and throughout Florida.

Director

Kabo Investments
07.2018 - 10.2019
  • Moved to Australia with family. I decided to take a break a spend time with family. Took on some projects to keep myself relevant within the industry.
  • Kabo Investments – Strategic real estate portfolio management through acquisitions and sales

General Manager

Ocean Key Resort and Spa
01.2014 - 05.2018
  • Company Overview: www.oceankey.com
  • Ensuring all Departments track to achieve budget and profit
  • Ensure accuracy of budgets and statements for presentation to Board of Directors and CEO
  • Weekly Revenue-Rate strategy meetings with department heads
  • Weekly and Monthly Noble House strategy meetings and financial reviews
  • Assist with onboarding new properties, General Managers and Rooms Division leaders
  • Attained #2 Best in Florida, in Conde Nast Travelers Readers award – consistently Top 12
  • Consistently in Top 500 Worlds Best Hotels in both Conde Nast and Traveler and Leisure Magazines from 2011-2024
  • Coordinate and Manage all Capital Improvements and Renovations
  • Manage all IT and infrastructure processes

Assistant General Manager

Ocean Key Resort and Spa
05.2003 - 12.2014
  • Company Overview: www.oceankey.com
  • First role at Ocean Key Resort and Spa was as Front Office Manager. Over the 11 year period, promotions have included Director of Housekeeping, Director of Engineering, Director of Guest Services, Rooms Division Manager. I was promoted to Assistant General Manager in Jan 2011 when the General Manager was promoted to Area General Manager. As Assistant General Manager my direct report was to the Area General Manager as there was no General Manager on site.
  • Overseeing all Front Office, Housekeeping and Engineering Departments
  • Managing all Guest Requests and Guest Resolution efforts.
  • Acting onsite Resort Manager
  • Implementing strategies and initiatives to raise Guest Service scores
  • Consistently achieved top 3 ranking in all categories of Customer Service in Companywide surveys.
  • Consistently achieved Trip Advisor ranking of Top Resort in Key West. #8 overall Hotel.
  • Inspect and ensure all company standards are being adhered to.
  • Implement cost saving initiatives
  • Respond to all social media reviews such as Trip Advisor, Google, Expedia and internal Guest Surveys
  • Handled all IT maintenance and projects

Front Office Manager

Sheraton Suites
03.2001 - 05.2003
  • Company Overview: www.sheratonkeywest.com
  • Hired as Front Office Supervisor and was promoted to Front Office Manager after 12 months. Reported directly to the General Manager. Left Sheraton for opportunity with top 5 star resort in the Key West market.
  • Perform daily Front Office Tasks, including but not limited to, assist guests with arrivals and departures, room assignments and guest resolution
  • Assist with managing airport shuttle services
  • Work closely with concierge department to assist all guest requests
  • Upheld and monitored Starwood Customer Service Standards, policies and procedures
  • Worked closely with Revenue Manager to set daily rates as per demand in the market
  • Delivered high customer service standards and achieved Starwood recognitions for Top Performing Resort

Night Auditor

Parkroyal Hotel Parramatta
02.2000 - 03.2001
  • Company Overview: www.parkroyalhotels.com
  • Upon return from 5 years in Europe, Began as night porter at the Parkroyal Hotel in Parramatta, Sydney. I wanted to be as close to the Olympic village as possible. I quickly became the Night Auditor when the position opened 2 months after starting. My direct report was the Night Manager. The Hotel was primarily a media hotel pre, during and after the Olympics.
  • Responsibilities
  • Perform daily Front Office Tasks, including but not limited to, assist guests with arrivals and departures, room assignments and guest resolution
  • Perform audit and accounting functions to balance and reconcile all revenues
  • Report any discrepancies whether resolved or unresolved.
  • Assist Night Porter with 24hr room service requests during the overnight shift.
  • Ensure all reporting is performed and distributed to all departments in a timely manner
  • Ensure daily task board is updated for next day shift

Education

Degree - Tourism And Hospitality Management

Institute Hotelier Cesar Rits
Le Bouveret - Switzerland
01-1998

Skills

  • Execute effective decision making
  • Revenue generation, yielding and optimization
  • Fostering Customer Service Focus
  • Staff Development, Motivational and leading by example
  • Emergency Management Planning and Recovery
  • Leveraging Technology
  • Vendor Coordination / Construction / Remodels / Capital Commercial Renovations
  • Development, Capital and Project Management
  • Ownership Representation
  • Multi-tasking across multiple properties
  • Workforce planning
  • Cross-functional coordination
  • Strategic planning and execution
  • Quality assurance
  • Attention to detail
  • Problem-solving abilities
  • Adaptability and flexibility

Accomplishments

  • Consistently delivered 6-10% Gross Operating Profit increases Year over Year – pre covid era
  • Consistently maintained >82% rooms department profit and >38% F&B profit -
  • Delivered renovations and remodels on time and on budget
  • Built key relations with vendors and off site support for priority service and response
  • Renovated 2 hotels back to back from Hurricane damage - $80m project.
  • Oversaw full guest room and lobby renovation of 100 room resort - $20m project.
  • Liaise with City and government entities to achieve desired permitting grants

Timeline

Regional Director of Operations +Development Project Manager +GM Ocean Key Resort

Noble House Hotels and Resorts
10.2019 - Current

Director

Kabo Investments
07.2018 - 10.2019

General Manager

Ocean Key Resort and Spa
01.2014 - 05.2018

Assistant General Manager

Ocean Key Resort and Spa
05.2003 - 12.2014

Front Office Manager

Sheraton Suites
03.2001 - 05.2003

Night Auditor

Parkroyal Hotel Parramatta
02.2000 - 03.2001

Degree - Tourism And Hospitality Management

Institute Hotelier Cesar Rits

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Johan Amneus