Johan Avina
Richmond,VA
Summary
I am a college student who is currently enrolled in a nursing program. I have a background in taking on and performing well in rigorous tasks and customer service as well. Skilled in providing timely assistance, ensuring safety protocols, and enhancing audience experiences at various events. Strengths include strong communication skills, problem-solving abilities and adaptability to fast-paced environments. I am very kindhearted and compassionate. I prioritize on making sure whoever I am working with feels taken care of. Notable contributions include improving theatre operations efficiency through effective coordination and maintaining high satisfaction rates among event attendees.
Overview
2
2
Languages
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Usher Volunteer
Lady of Lourdes Catholic Church
Richmond, VA
01.2019 - Current
- Assisted in the distribution of service materials and programs.
- Monitored congregation behavior to maintain a respectful environment.
- Coordinated with staff during special events and services.
- Managed seating arrangements for large gatherings effectively.
- Communicated safety protocols to guests before services began.
- Helped resolve attendee inquiries and concerns promptly.
- Collaborated with team members to ensure smooth service operations.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Escorted lost children back to their parents or guardians safely.
- Directed latecomers to their seats without disturbing other attendees.
- Assisted with crowd control in busy lobbies during peak times.
- Ensured that all safety protocols were followed throughout the event.
- Maintained a safe, clean, and orderly environment within the lobby area.
- Communicated any issues or concerns to management immediately.
- Monitored fire exits and emergency evacuation routes for proper clearance.
- Provided assistance to disabled persons or elderly individuals entering the venue.
- Greeted guests with a friendly and professional demeanor.
- Kept track of attendance numbers at each performance for tracking purposes.
- Complied with health and sanitation practices and procedures.
- Maintained positive working relationship with fellow staff and management.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
Concrete Finisher
Ace Concrete Service
Richmond, Virginia
05.2022 - 08.2026
- Prepared surfaces by removing debris and ensuring proper leveling.
- Mixed concrete to achieve the desired consistency and quality.
- Poured concrete into forms while ensuring proper alignment and depth.
- Collaborated with team members to meet project timelines and specifications.
- Maintained tools and equipment for efficient operation on job sites.
- Followed safety protocols to ensure a secure work environment at all times.
- Followed instructions given by supervisors regarding job requirements such as depth and width measurements.
- Maintained safety of work areas by adhering to strict regulations.
Sales Associate
Platos's Closet
Richmond, VA
02.2023 - 07.2026
- Greeted customers and provided exceptional customer service.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Processed transactions accurately using point-of-sale systems efficiently.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Conducted regular inventory checks to ensure optimal stock levels and reduce losses.
- Maintained a clean and organized sales floor to enhance customer experience.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new staff on store policies, procedures, and effective sales techniques.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Provided accurate information about products, prices and services.
Education
Bachelor of Science - Nursing
Randolph-Macon College
Ashland, VA 09.2025 - 09.2026
Hermitage High School
Richmond, VASkills
Effective communication
- Customer service
- Team collaboration
- Problem resolution
- Assistance for disabilities
- Compassionate
- Cultural sensitivity
- Patience and composure
- Interpersonal communication
- Customer satisfaction
- Reliability and punctuality
- Time management
- Multitasking capacity
- Task prioritization
- Stress management
- Professional demeanor
- Sanitation practices
- Health codes compliance
- Emergency procedures
- Emergency response
- Medical terminology
- Clinical assessments
- Medical aid
- Patient advocacy
- Assertiveness
- Disability awareness
- Hospitality management
- Customer relations
- Professional appearance
- Adaptability
- Sense of responsibility
- Adaptability
- Task prioritization
Languages
English
Professional
Spanish
Professional
Affiliations
- Played high school soccer
- Played club soccer
- Volunteer at marathons during high school
- Volunteered at nursing homes during high school
- Active in my college space, being in multiple clubs
Timeline
Bachelor of Science - Nursing
Randolph-Macon College
09.2025 - 09.2026
Sales Associate
Platos's Closet
02.2023 - 07.2026
Concrete Finisher
Ace Concrete Service
05.2022 - 08.2026
Usher Volunteer
Lady of Lourdes Catholic Church
01.2019 - Current
Hermitage High School