Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Generic

Johan Baumeister

Robbinsdale,MN

Summary

Diligent support professional looking for IT opportunities. Strengths include active listening, a person-centered mindset, familiarity with community-based mental health organizations, and proficiency in troubleshooting and maintenance of systems. Strong understanding of the need for confidentiality and information security. Trained on HIPAA, network architecture. Currently learning Azure Fundamentals, Microsoft Endpoint Manager Intune, and Mosyle Academy while also studying for the CompTIA A+ certification.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Signal Support Systems Specialist

Minnesota Army National Guard
Stillwater, MN
07.2000 - 09.2004
  • Installed, operated, and maintained unit-level radio, satellite, and computer systems for operational readiness.
  • Provided technical support to soldiers, including troubleshooting and repair of communications networks and equipment.
  • Trained soldiers on the use of and care for communications equipment.
  • Performed regular unit-level maintenance and checks on networks and equipment.
  • Documented equipment maintenance activities in compliance with military standards.
  • Escalated maintenance, support, and repair needs as appropriate.

Onsite Support Technician

USI Wireless/US Internet
Minneapolis, MN
04.2014 - 04.2015
  • Delivered Tier 2 support with a focus on exceptional in-home and business service quality.
  • Conducted site visits to assess infrastructure and service needs.
  • Installed and configured network equipment for optimal performance.
  • Diagnosed and resolved connectivity issues in customer environments.
  • Provided technical support for internet and wireless services to clients.
  • Completed work with rigorous attention to detail, earning multiple commendations from clients and supervisors.
  • Documented service requests and troubleshooting steps.

Peer Support Coordinator

Rainbow Health
Saint Paul, MN
11.2018 - 09.2021
  • Created, coordinated and delivered a range of educational and emotional support programming to individuals living with HIV.
  • Fostered healthy peer connections and community engagement.
  • Designed effective and compelling outreach materials utilizing various platforms and software, including MS Office, Campaign Monitor, and Canva
  • Completed required data-entry accurately and on time.
  • Provided informal technical support to colleagues and assisted with escalation where appropriate.
  • Developed skills in areas of cultural competence, crisis assessment, trauma informed care, and other areas relevant to providing client services.
  • Maintained full compliance with agency documentation and reporting standards as well as local/federal mandates, including HIPAA.

Certified Peer Specialist

Radias Health
Minneapolis, MN
09.2021 - 12.2022
  • Collaborated with clients to support and document their development of personalized recovery plans.
  • Provided crisis intervention and de-escalation strategies during critical situations.
  • Actively listened to client concerns without judgment or bias while maintaining confidentiality.
  • Educated clients on available community resources and support services.
  • Promoted hope in recovery by sharing relevant life experiences.
  • Trained providers on the use of peer services.
  • Completed intakes, forms, reports, and charting in a timely and organized manner, utilizing Credible BH, MS Office, and other information management software.

Education

High School Diploma -

Saint Croix Lutheran High School
West St. Paul, MN
06-2000

Signal Support Systems Specialist -

United States Army Signal School
Fort Eisenhower, Augusta, GA
06-2001

Some College (No Degree) - English Language And Theatre Arts

Santa Monica College
Santa Monica, CA
12-2010

Skills

  • Tier 1 & 2 technical support experience
  • A/V equipment knowledge & experience
  • Familiarity with both iOS & Windows ecosystems
  • Effective communication
  • Problem solving
  • Customer relationship management
  • Understanding of RMM & MDM tools
  • CompTIA A certification (in progress)

Certification

  • Certified Peer Specialist - May 2021
  • CompTIA A+ - est. completion by Oct. 2025

Affiliations

  • DIY PC building
  • Short form fiction & non-fiction writing
  • Professional Dungeons & Dragons GM
  • Adult sports leagues
  • Paddleboarding

References

References available upon request.

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Johan Baumeister