Johan Caraballo
Queens,NY
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining office operations at LYNEWYORKHOTEL. Excelled in customer service and administrative skills, significantly boosting conversion rates through targeted digital marketing initiatives. Demonstrates exceptional problem-solving and team collaboration abilities, ensuring efficient and welcoming environments. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
LYNEWYORKHOTEL
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Digital Marketing
Personal Business
01.2019 - 03.2024
- Utilized promotions, print and digital marketing to attract new clients.
- Led digital marketing initiatives focused on targeted email campaigns resulting in a significant boost in conversion rates.
- Utilized social media and digital marketing strategies to increase studio visibility and attract new clients.
- Increased brand awareness by implementing innovative digital marketing strategies.
- Increased brand visibility by developing and executing comprehensive digital marketing strategies.
custumer service
Avis Rental Car
06.2021 - 02.2023
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Education
High School Diploma -
Francis Lewis High School
Fresh Meadows, NY08.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Administrative Skills
- Office Organization
- Hospitality services
- Initiative-taking
- Confidentiality handling
Languages
English
Spanish
Timeline
Front Desk Receptionist
LYNEWYORKHOTEL
01.2023 - Current
custumer service
Avis Rental Car
06.2021 - 02.2023
Digital Marketing
Personal Business
01.2019 - 03.2024
High School Diploma -
Francis Lewis High School