Johan Cortes
Sales
Glenn Dale,MD
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Sales/Leasing Consultant
Jim Coleman Automotive
SILVER SPRING, MD
12.2021 - Current
- In charge of Introducing and building the value of our cars to the client while maintaining the upmost professionalism meeting strict monthly quotas
- top 5 performers in my district and top 100 for the region
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Increasing sales by an average of 40% monthly
- Highest customer satisfaction score in my dealership
- Negotiated on strategic pricing and obtained favorable deal terms.
- Scheduled appointments with prospective customers in order to meet face-to-face, demonstrate features and discuss options.
- Reviewed warm internet leads, qualified buyers and reached out to individuals regarding new and pre-owned vehicles.
- Updated log sheets and followed up on customer leads.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
PC Supervisor
Best Buy
Gaithersburg, Maryland
12.2017 - 12.2021
- Offered strong customer service skills, keeping customers satisfied while being the top revenue driver for the store
- Analyzed sales data to set quotas and assess potential areas of growth.
- Top 1% of the company in sales 3 years straight of bringing over 1.5 million dollars in revenue
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- In charge of training new staff on selling techniques
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Barista/Barista Trainer
Starbucks Coffee Company
Chevy Chase, Maryland
03.2020 - 06.2021
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training new team members each month
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Customer Service Supervisor
kmart | Wheaton
Glenmont, Maryland
08.2016 - 11.2017
- Managed the work of all front end employees
- Provided customer service and was involved in training all new team members each month
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Created, prepared and delivered reports to various departments.
- Researched and corrected customer concerns to promote company loyalty.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Associate of Science - biology
Montgomery College
Rockville, MD 08.2016 - 05.2018
Skills
Revenue Generation
Retention strategies
Customer Relations
Lead prospecting
Network development
Staff Training
Excellent Communication
Teamwork and Collaboration
Goals and performance
Sales team assistance
Negotiation
Meeting quotas
Inventory oversight
Timeline
Sales/Leasing Consultant
Jim Coleman Automotive
12.2021 - Current
Barista/Barista Trainer
Starbucks Coffee Company
03.2020 - 06.2021
PC Supervisor
Best Buy
12.2017 - 12.2021
Associate of Science - biology
Montgomery College
08.2016 - 05.2018
Customer Service Supervisor
kmart | Wheaton
08.2016 - 11.2017