JOHAN GERGEN SUAREZ
SPRINGFIELD,OREGON
Summary
Willing to relocate anywhere authorized to work in the US for any employer.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Zone Operations Manager
KBS
07.2019 - Current
- Coordinates and supports cleaning of customer sites/locations by policies, principles, and procedures established by the customer contract and management
- Supporting sites with active supervision and cleaning of facilities
- Conferences with customers and subcontractors to evaluate, address all problems with the scoop and work and expand services in the area
- Develop and maintain professional relationships with each client and ensure the client is retained by providing the best service levels on their contract
- Develops and implements plans for efficient use of materials, machines, and effective cleaning processes
- Reviews subcontractor work, and site conditions/quality and maintains cleaning schedules by customer’s requirements
- Visit accounts as prescribed on their portfolio and submit completed audit inspection reports as directed by their manager
- Assure that customers’ needs are addressed with a sense of urgency meeting response time requirements
- Keeps the operations office informed regarding customer concerns and needs and ensures that all issues are
- Preparation and timely submission of daily, weekly, and monthly reports as management requires
- Time flexibility was required from my employer
- Responsible for making minor repairs and adjustments to equipment and/or submitting a service order for major repairs if needed
- Other tasks and projects requested by the customer and/or KBS leadership team
Edge Bander QC operator
States Industries LLC
08.2017 - 02.2019
- Company Overview: www.statesind.com
- My main function as a cabinet helper is to finish the edges of the pieces that will be used to construct different architectural accessories
- Verify that the product meets the quality requirements, in addition to the measures
- Www.statesind.com
Quality Control Processor and packing
Richardson Sports
12.2016 - 08.2017
- After emigrating to the United States in October 2014, this was the first position I worked on a full-time basis
- I was hired to verify each product shipped was in perfect condition
- I assisted with packing and shipping and learned the different areas of the operations side of the business
- This has made an integral part of the quality and shipping operations
Environmental Services Manager
Hotel Cartagena Plaza
04.2012 - 01.2015
- Company Overview: The Hotel Cartagena Plaza Group LTD has a main policy to meet our client's dreams
- Implemented cost containment strategies to achieve revenue goals
- Recruited, hired, trained, and managed 15 direct reports and assessed them
- Performance levels to ensure ambitious standards of cleanliness for all our guests and staff
- Collaborated closely with Hotel Management to ensure a prominent level of employee engagement, satisfaction, and development
- Served on committees including hygiene, transportation, disposal, emergency management, labor relations, and Hotel Operations
- The Hotel Cartagena Plaza Group LTD has a main policy to meet our client's dreams
Education
Associate Project Manager -
UO
11.2024
Bachelor of Business Administration - Finance
University of Cartagena
01.2016
Skills
- Microsoft programs
- Events management
- Shift management
- Report writing
- Guest Services
- Management
- Customer service
- Cash handling
- Assistant manager experience
- Problem resolve
- Environmental Services
- Financial Analysis
- Recruiting
- Emergency Management
- Workers' Compensation
- OSHA
- Workday
- SAP
- Human Resources
- Financial Report Writing
- Payroll
- Journal Entries
- Time management
- Negotiation
- Microsoft Office
- Leadership
- Supervising experience
- Project management
- Housekeeping management
- Interviewing
- Database management
- HR sourcing
- Operations management
- Project planning
- Team leadership
- Budget management
Skillshighlights
- Experience managing big groups of employees (223 people have been part of my tasks daily)
- Experience working under pressure
- Business Operations Organization
- Accounting Systems
- High-level problem solver
- Creative Resource Optimization
- Multilingual: Spanish/English
- Advocate for the customer service experience
- Employee Relations
- Situational Leadership
Personal Information
Relocation: Willing to relocate anywhere authorized to work in the US for any employer.
Accomplishments
- Reduced operational expenses by 80% by streamlining branch operations.
Affiliations
- nonpolitical
Certification
- OSHA Certified
- Project Management Professional (PMP)
- Microsoft Office Specialist (MOS) Certification
- Forklift Certification
Languages
Spanish
Native or Bilingual
Interests
- Participating in cultural exchange programs and homestays
- Documenting and sharing travel experiences
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
Timeline
Zone Operations Manager
KBS
07.2019 - Current
Edge Bander QC operator
States Industries LLC
08.2017 - 02.2019
Quality Control Processor and packing
Richardson Sports
12.2016 - 08.2017
Environmental Services Manager
Hotel Cartagena Plaza
04.2012 - 01.2015
Bachelor of Business Administration - Finance
University of Cartagena
- OSHA Certified
- Project Management Professional (PMP)
- Microsoft Office Specialist (MOS) Certification
- Forklift Certification
Associate Project Manager -
UO
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