Johan Halvarsson

• Built strong relationships with clients through exceptional communication and personalized service.
• Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
• Collected, handled and documented payments for travel services and associated fees.
• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
• Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
• Worked closely with clients to understand unique needs and meet specific travel desires.

Assisted customers with arranging tickets, making changes to existing tickets and answering general questions from customers calling in to American Airlines.

Worked in Domestic and International Reservations, Around the World Desk,Frequent Flier Department and the TWA Rate Desk.

In these various roles I assisted customers with arranging airline travel, making changes, answering a wide range of general questions and inquires.

Rate Desk work involved pricing airline tickets from scratch, doing exchanges and answering a wide range of ticket related questions as well as assisting airline personnel throughout TWA's system and travel agents with similar tasks; often in high pressure situations.