Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Johan Moni

West Hartford,CT

Summary

Customer-oriented sales professional with over seven years of experience in building B2B relationships and cultivating partnerships. Proven track record of retaining top accounts and opening new doors, generating over $8 million in sales through strategic market analysis, and exceptional customer service. Expertise in pricing models, inventory control, vendor relations, and territory development ensures tailored solutions that meet customer needs. Committed to leveraging skills that drive sustainable growth and enhance profitability.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Field Sales Manager

PAX
Worcester, MA
10.2023 - 03.2025
  • Cultivated long-term relationships with clients by providing excellent service throughout the sales process, while prospecting for new ones.
  • Analyzed market trends, monitored competitor activity, and identified customer needs to help develop new approaches to the market.
  • Analyzed sales data to identify areas of growth or improvement within assigned accounts.
  • Developed and implemented strategies to increase sales volume and profitability of the wholesale department.
  • Collaborated with marketing teams on product launches, or other initiatives, that could positively impact sales figures.
  • Conducted regular meetings with clients to discuss upcoming needs and objectives.
  • Provided product training to customers and retailers via pop-ups.
  • Negotiated contracts with vendors for competitive pricing on products and services, establishing pricing policies while maintaining accordance with company objectives.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Maintained accurate records of all interactions with customers, and all data.

Assistant General Manager

Phat Panda
Easthampton, MA
06.2023 - 10.2023
  • Worked/trained alongside company owner and learned how to properly manager a company as the GM. (GM in Training)
  • Developed strong High Level B2B relationships with company representatives to secure deals and receive favorable offers.
  • Worked closely with my company's ownership to help expand business footprint in MA.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Met business targets with streamlined operations strategies.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Analyzed financial data and prepared reports for senior management.
  • Ensured that customer service standards were met or exceeded at all times.
  • Created promotional campaigns to increase store traffic and generate revenue.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Developed training modules for newly hired employees and created career building paths for current staff members.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.

Wholesale Account Manager

Trulieve
South Hadley, MA
01.2022 - 06.2023
  • Generated sales of wholesale products and related merchandise to existing customers as well as potential customers.
  • Grew wholesale annual sales to more than $6 million in one year as a wholesale account manager.
  • Led my sales team with the newest account activations.
  • Established high-level professional business relations through integrity and mutual respect.
  • Administered monthly sales reports, monitoring sales growth, and assessments.
  • Developed strong high-level B2B relationships with company representatives and decision-makers.
  • Identified new business opportunities through market research and analysis.
  • Developed strategic partnerships with suppliers to increase revenue potential.
  • Cultivated long-term relationships with clients by providing excellent service throughout the sales process.
  • Conducted regular meetings with clients to discuss upcoming needs and objectives.
  • Reported to directors and senior management on sales, revenue, and prospecting.
  • Delivered impactful suggestions and marketing assets to enhance wholesale brand.
  • Followed up on sales leads to establish new accounts for wholesale orders.
  • Developed a new customer base via relationships and networking.
  • Resolved customer issues with missing products and account payment status to maintain satisfaction.
  • Analyzed customer needs and market trends to create sales plans.
  • Implemented a sales strategy and marketing plan to maximize revenue opportunities.
  • Developed strong relationships with company representatives to secure deals and receive favorable offers.
  • Followed-up with existing partners to increase volume of current deals.
  • Analyzed personal performance to take action to achieve sales goals set forth by senior management.
  • Conducted research to focus sales presentations to meet clients' needs.
  • Built and cultivated mutually beneficial relationships by initiating communications and identifying opportunities.
  • Managed a busy calendar of sales calls, meetings, and email correspondence with confidence and productivity.
  • Created organizational structure to pipeline sales opportunities from new, important partners.
  • Analyzed sales data to identify areas of growth or improvement within assigned accounts.
  • Implemented creative solutions for achieving desired results when working with challenging accounts.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs, and providing insightful information regarding products.
  • Negotiated and closed deals with minimal oversight.
  • Increased repeat business using great customer service, problem-solving, and conflict resolution skills.

Assistant Store Manager

Trulieve
Northampton, MA
04.2021 - 01.2022
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems with stellar customer service.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.

Department Manager

Dicks Sporting Goods
Canton, CT
11.2020 - 03.2021
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Recruited and effectively guided new employees to reach team goals and initiate growth objectives.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Studied market trends to develop merchandising strategy.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Cultivated long-term business strategies by generating customer feedback for process improvements.
  • Implemented client feedback to improve company processes and foster growth.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.

Department Manager

Big Y Supermarket
Plainville, CT
10.2018 - 01.2020
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Executed targeted merchandising and promotional plans.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Assisted negotiation with vendors and suppliers to reduce cost.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Supervised 6 full-time and 13 part-time employees.
  • Followed all safety protocols and company processes and procedures.
  • Coached, trained and mentored new team members and manager trainees.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Studied market trends to develop merchandising strategy.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.

Department Manager

Shop Rite Food Market
West Hartford, CT
01.2015 - 09.2018
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Executed targeted merchandising and promotional plans.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Assisted negotiation with vendors and suppliers to reduce cost.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Supervised 5 full-time and 15 part-time employees.
  • Followed all safety protocols and company processes and procedures.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.

Education

Bachelor of Science - Cell Biology

Uconn
Storrs, CT

Skills

  • Vendor account management
  • Supply and inventory management
  • QC
  • Order processing
  • Training and mentoring
  • High level B2B sales and relationships
  • Outstanding customer service
  • Product management and pricing
  • Rules and regulations
  • Retail
  • Departmental activities
  • Staff development
  • Department Head
  • Capital improvement planning
  • Issue and conflict resolution
  • Reliable & trustworthy

Certification

  • Food safety certificate License through 2025

Languages

Spanish
Native/ Bilingual

Timeline

Field Sales Manager

PAX
10.2023 - 03.2025

Assistant General Manager

Phat Panda
06.2023 - 10.2023

Wholesale Account Manager

Trulieve
01.2022 - 06.2023

Assistant Store Manager

Trulieve
04.2021 - 01.2022

Department Manager

Dicks Sporting Goods
11.2020 - 03.2021

Department Manager

Big Y Supermarket
10.2018 - 01.2020

Department Manager

Shop Rite Food Market
01.2015 - 09.2018

Bachelor of Science - Cell Biology

Uconn

Similar Profiles

CREATE PROFILE