Johan Nicasio
Queens,NY
Summary
Customer Service professional with a proven track record of developing effective methods to meet consumer needs. Demonstrates excellent public relations and communication skills to promote repeat business opportunities.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
PLS Financial Services
Queens, NY
11.2023 - Current
- Maintaining exemplary customer service within the store and establishing special business relationships with our customers, so they will choose to do business with us rather than our competitors.
- Ensuring compliance with federal, state, and local regulations.
- Establishing a strong customer service/selling culture to maximize sales.
- Marketing within your community to increase market share and store revenues.
- Resolving customer complaints for increased customer satisfaction.
- Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage.
- Help maintain a neat and clean store environment for our customers and employees.
Customer Service Representative
PLS Check Cashing
Queens, NY
02.2023 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Madre Tereza De Calcuta Fe Y Alegria
Santiago , Dominican Republic05-2020
Skills
- Cash-handling experience
- Financial Management
- Employee Training
- Customer service skills
- Sales monitoring
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Shift Supervisor
PLS Financial Services
11.2023 - Current
Customer Service Representative
PLS Check Cashing
02.2023 - 10.2023
High School Diploma -
Madre Tereza De Calcuta Fe Y Alegria