Johan Ramirez Ibarra
Phoenix,Arizona
Summary
Accomplished Shift Supervisor with a proven track record at PLS Check Cashing, enhancing team productivity through effective staff management and employee training. Skilled in cash handling and conflict resolution, consistently maintaining high customer satisfaction and workplace safety. Demonstrates a strong ability to manage high-stress situations, leading to increased loyalty and repeat business.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
PLS Check Cashing
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Customer Service Representative
PLS Check Cashers
12.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Cortez High School
Phoenix, AZSkills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Training and mentoring
- Staff Development
- Safety understanding
- Safety awareness
- Conflict resolution techniques
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
PLS Check Cashing
05.2023 - Current
Customer Service Representative
PLS Check Cashers
12.2021 - 06.2022
Cortez High School
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