Johan Rodriguez
Lake Worth,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative and Vip Sales Manager
Greenway Kia West Palm Beach-Florida
2021.01 - 2024.04
- Demonstrated vehicles to potential customers, highlighting features and benefits to facilitate informed purchasing decisions
- Consistently exceeded sales targets through proactive lead generation, effective negotiation, and strong customer relationship management
- Collaborated with the finance team to secure financing options for customers, ensuring a seamless sales process
- Maintained extensive knowledge of the automotive market, product features, and financing options
- Led a team of sales representatives, providing mentorship, support, and training to achieve individual and team sales goals
- Implemented strategic sales initiatives resulting in a [percentage]% increase in overall dealership revenue
- Conducted market analysis and competitor research to stay ahead of industry trends and adjust sales strategies accordingly
- Managed finance and insurance (F&I) processes, ensuring compliance and maximizing profitability through tailored finance options for customers.
Assistant General Manager
Habit Burger Grill
2020.01 - 2020.11
- Responsibilities:
- Supervised daily operations to ensure smooth functioning and customer satisfaction.
- Managed staff schedules, training, and performance evaluations.
- Handled inventory management, ordering supplies, and maintaining stock levels.
- Ensured compliance with health and safety regulations.
- Assisted in financial management, including cash handling, deposits, and budgeting.
- Addressed customer complaints and resolved issues promptly.
- Coordinated with senior management to implement policies and procedures. - Achievements:
- Improved customer service ratings through staff training and customer engagement initiatives.
- Reduced operational costs by optimizing inventory management and minimizing waste.
- Increased sales by implementing promotional activities and improving service efficiency.
Assistant Manager and General Manager
Pollo Tropical
2014.01 - 2019.01
- Responsibilities:
- - Oversaw overall restaurant operations, ensuring efficient and profitable performance.
- - Led hiring, training, and development of staff to maintain high service standards.
- - Managed budgeting, financial reporting, and cost control measures.
- - Developed and implemented marketing strategies to increase customer base and sales.
- - Maintained high standards of food quality, safety, and sanitation.
- - Addressed and resolved customer complaints and feedback effectively.
- - Coordinated with regional managers to align store goals with company objectives.
- Achievements:
- - Successfully increased revenue through strategic marketing campaigns and promotions.
- - Improved employee retention and satisfaction through effective management and training programs.
- - Enhanced customer satisfaction scores by implementing quality control measures and service improvements.
- - Reduced operational costs by streamlining processes and optimizing resource utilization.
Education
Bachelor's in Engineer in Informatics -
UTESA
Dominican Republic12.2013
Skills
- Microsoft Word
- Excel
- Restaurant Management
- POS
- Leadership Experience (7 years)
- Basic Mathematics
- Customer Relations
- Sales expertise
- Product and service knowledge
- Sales Presentations
- Sales closing
- Negotiation Tactics
- Sales consultation
- Customer Needs Assessment
- Lead prospecting
- Cold-calling
- Team Leadership
- Supervising experience
- Management
- Customer service
- Kitchen Management Experience
- Profit & Loss
- Inventory Control
- Sales (4 years)
- Customer Service
- Computer Proficiency and Microsoft Office
Accomplishments
- Exceeded Sales Targets: Consistently surpassed monthly and quarterly sales goals, demonstrating strong sales performance and dedication.
- Customer Relationship Management: Built and maintained strong relationships with clients, resulting in a increase in customer retention and repeat business.
- Market Expansion: Successfully expanded the client base by identifying and targeting new market segments.
- Sales Strategies: Implemented innovative sales strategies and promotional activities that boosted product visibility and sales.
- Product Knowledge: Developed an in-depth understanding of product offerings and industry trends, which enhanced credibility and trust with clients.
- Awards and Recognition: Received awards and recognitions for outstanding sales performance and customer service.
Key Accomplishments:
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Representative and Vip Sales Manager
Greenway Kia West Palm Beach-Florida
2021.01 - 2024.04
Assistant General Manager
Habit Burger Grill
2020.01 - 2020.11
Assistant Manager and General Manager
Pollo Tropical
2014.01 - 2019.01
Bachelor's in Engineer in Informatics -
UTESA
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