Johan Romero
Schaumburg,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals who is seeking to secure a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Technical Gas Products
11.2024 - Current
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Sanitized, restocked, and organized trucks and medical equipment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Minimized company liability and risks to loads by obeying traffic laws.
CUSTOMER SERVICE REPRESENTATIVE
Global Medical Products
11.2024 - 02.2025
- Responded quickly to emergency calls for urgent deliveries outside normal schedule.
- Stayed updated on new products, services, protocols, and industry developments related to medical supply delivery field.
- Ensured proper handling of hazardous materials according to company policies and procedures.
- Demonstrated excellent customer service skills while delivering medical supplies to clients in a timely manner.
- Unloaded trucks, vans, and automobiles.
- Inspected and maintained vehicle supplies, parts, and fluid levels.
- Arranged on-the-job training for new hires.
DRIVER SPECIALIST
Trilab Llc
05.2024 - 11.2024
- Conferred with toxicology department, supervisors, contractors, or other personnel to exchange information or resolve problems.
- Developed a comprehensive understanding of state and federal laws governing the transportation of passengers, goods, and hazardous materials.
- Performed pre-trip inspections on vehicles including checking tires, brakes, oil levels and other mechanical components.
- Examined, measured and weighed cargo and materials to determine specific handling requirements.
RECORD LABEL OWNER
Altar Worldwide Llc
05.2019 - 02.2024
- Directed global operations from marketing and sales of music
- Communicated with distributors and label representatives to obtain new music
- Handled requests for specific musical selections
- Established strong relationships with industry professionals, leading to beneficial partnerships
- Attended regular practices and private lessons to hone skills
DRIVER TECHNICIAN
AdvaCare Systems
03.2023 - 01.2024
- Assisted patients with medical equipment for enhanced comfort and wellbeing
- Conferred with dispatch to receive route, and adjust plans to meet daily targets
- Maintained a clean driving record, adhering to all traffic laws and regulations
- Provided exceptional customer service through timely deliveries and professional communication
CAR PORTER
Volkswagen
08.2022 - 02.2023
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas
- Improved dealership appearance by maintaining clean and organized car displays
- Ensured timely vehicle deliveries for customers with prompt and accurate transportation services
- Assisted sales team in meeting sales goals by promptly preparing vehicles for test drives and final delivery
- Maintained a safe work environment by adhering to company safety protocols and reporting any hazards or issues
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed
PRODUCE ASSOCIATE
Amazon
03.2021 - 08.2022
- Maintained safety standards by properly handling food and adhering to sanitation guidelines
- Assisted in menu development, resulting in increased sales and positive feedback from customers
- Boosted sales by creating attractive fruit and vegetable displays to entice customers
- Performed daily inventory checks to monitor stock levels and replenish as necessary.
AUDIO VISUAL TECHNICIAN
HRP Chicago
08.2021 - 03.2022
- Enhanced event experiences by setting up and operating audiovisual equipment for various venues
- Streamlined troubleshooting processes for technical issues, ensuring minimal downtime during events
- Managed inventory of audiovisual equipment, maintaining optimal functionality and availability for clients
- Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events
- Assisted in the design of custom audiovisual setups for unique event spaces, optimizing attendee experience
RESTORATION TECHNICIAN
Paul Davis Emergency Services
08.2014 - 07.2021
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, and upholstery
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers, and disinfectants
- Employed approved solvents and cleansers to ready items for display
- Closely evaluated artifacts documenting characteristics, measurements and cultural importance of each piece
- Completed tear-down of existing structures and prepared for new construction
- Collected payments and discussed results of work with customers
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives
- Worked on industry apps like Xactimate
TOOL RENTAL ASSOCIATE
Home Depot
05.2019 - 01.2020
- Enhanced customer satisfaction by providing knowledgeable tool recommendations and usage advice
- Streamlined tool rental processes for improved efficiency and faster customer service
- Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment
- Conducted regular inventory checks to maintain accurate stock levels and prevent loss or theft
- Assisted customers with troubleshooting tool issues, offering expert guidance and support
- Processed rental transactions accurately and efficiently, ensuring timely returns and preventing disputes over billing
Education
DIPLOMA OF APPLIED SCIENCE - AUDIO
SAE Institute of Technology
11.2022
Skills
- Sound Engineering
- Process Improvement
- Microsoft excel
- Microsoft office
- Analysis
- Team Spirit
- Mixing Skills
- Advertising
- Service quality
- Technical support
- PowerPoint
languages
SPANISH
Bilingual
Timeline
Customer Service Representative
Technical Gas Products
11.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Global Medical Products
11.2024 - 02.2025
DRIVER SPECIALIST
Trilab Llc
05.2024 - 11.2024
DRIVER TECHNICIAN
AdvaCare Systems
03.2023 - 01.2024
CAR PORTER
Volkswagen
08.2022 - 02.2023
AUDIO VISUAL TECHNICIAN
HRP Chicago
08.2021 - 03.2022
PRODUCE ASSOCIATE
Amazon
03.2021 - 08.2022
RECORD LABEL OWNER
Altar Worldwide Llc
05.2019 - 02.2024
TOOL RENTAL ASSOCIATE
Home Depot
05.2019 - 01.2020
RESTORATION TECHNICIAN
Paul Davis Emergency Services
08.2014 - 07.2021
DIPLOMA OF APPLIED SCIENCE - AUDIO
SAE Institute of Technology
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