Johan Torres
Lantana,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Order Furfillment Associate
The Home Depot Inc
Lake Worth, FL
03.2024 - Current
- Processed incoming orders in a timely manner according to company standards.
- Maintained accurate records of orders, shipments, and inventory.
- Verified order accuracy prior to shipment.
- Resolved customer inquiries regarding order status and delivery.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Packaged items for shipping following established procedures.
- Organized warehouse shelves and bins in an orderly fashion.
- Tracked shipments and updated customers on delivery progress.
- Operated forklift, pallet jack, or other equipment as needed.
- Inspected goods received from vendors for quality control purposes.
- Assisted with loading and unloading trucks when necessary during peak periods of activity.
Pro Supervisor
The Home Depot Inc
Lake Worth, FL
03.2023 - 03.2024
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Pro Sales Associate
The Home Depot Inc
Lake Worth, FL
01.2021 - 02.2023
- Demonstrated expertise in product knowledge and customer service.
- Developed and implemented effective marketing strategies to promote products to customers.
- Assisted customers with selecting appropriate products for their needs.
- Provided ongoing technical support throughout the sales process.
- Researched and identified potential customers, developed relationships with them, and provided product information to generate sales.
- Maintained accurate records of all sales transactions.
- Conducted follow-up calls to ensure customer satisfaction.
- Performed data entry tasks related to orders, invoices, and other documents as necessary.
- Responded promptly to any inquiries or complaints from customers.
- Identified customer requirements through direct communication or surveys.
- Negotiated pricing terms with vendors or suppliers when needed.
- Upsold products to policyholders and potential new clients.
Office Assistant
JC Iron Ornamental Works
West Palm Beach, FL
05.2020 - 01.2021
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Analyzed client feedback to improve the visual quality of projects quickly and efficiently.
- Processed invoices and payments using accounting software programs such as QuickBooks or Peachtree.
- Tracked expenses using financial software programs such as QuickBooks.
- Organized business accounting and invoicing in QuickBooks.
- Responded quickly to emergency situations involving clients at home or in the community.
Team Member
Pollo Tropical
Greenacres, FL
12.2019 - 05.2020
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Education
High School Diploma -
John I Leonard Community High School
Greenacres City, FL06-2021
Skills
- Customer Focus
- Reliability and punctuality
- Customer Service
- Product Merchandising
- Cash Handling
- Payment Collection
- Check processing
- Guest Services
- POS System Operation
- Cash Management
- Account Management
- Customer Satisfaction
- Positive and professional
- Product Knowledge
- Product Recommendations
- Problem-Solving
- Return and Exchange Processing
- Call Response and Transfer
- Packing expertise
- Stock control
- Warehouse Operations
- Order Picking
- Palletizing
- Inventory Maintenance
Languages
Spanish
Native/ Bilingual
Timeline
Order Furfillment Associate
The Home Depot Inc
03.2024 - Current
Pro Supervisor
The Home Depot Inc
03.2023 - 03.2024
Pro Sales Associate
The Home Depot Inc
01.2021 - 02.2023
Office Assistant
JC Iron Ornamental Works
05.2020 - 01.2021
Team Member
Pollo Tropical
12.2019 - 05.2020
High School Diploma -
John I Leonard Community High School