Johana Aponte

• Prepare patients for procedures, assist dentists during procedures, and provide post-procedure care instructions.
• Welcome and prepare patients, stock and clean treatment rooms, maintain records, and perform other lab tasks.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Prepared patient x-rays and images for dentist review.
• Ensure patients are comfortable, calm, and well informed about the procedure.
• Ensure dental instruments are properly sterilized before and after use.
• Hygiene assistant: periodontal charting / assist with SRP & routine cleanings (suctioning, sealants).
• Maintain a clean and sterile work environment to prevent cross-contamination and infection.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.

• Scheduled, coordinated and confirmed appointments and
• Scan, update and upload documents in patients charts
• Process copay's and end of day reports
• Sterilize operating rooms and set up for doctor & dental assistants for the next patient
• Prepare, breakdown, disinfect and sterilize treatment rooms and instruments
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff..
• Resolved customer problems and complaints (with front desk manager).
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

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• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
• Maintained clean and safe environment to promote patient safety and comfort.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Transported clients to and from medical appointments with safety and efficiency.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Provided compassionate and patient-focused care to cultivate well-being.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.

• Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Greeted customers and listened closely to problems described to determine solutions.
• Responded to customer requests for products, services, and company information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service..
• Assisted customers in navigating the company website for self-service options when applicable.
• Enhanced customer experiences by providing timely and accurate information on products and services.
• Investigated and resolved accounting, service and delivery concerns.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Met customer call guidelines for service levels, handle time and productivity.
• Identified and resolved discrepancies and errors in customer accounts.