Johana Badillo
Monroe,GA
Summary
Dynamic leader with solid background in managing ambulatory surgery center, driving process improvements and enhancing operational efficiency. Successfully led teams to achieve compliance with regulatory standards and improved patient satisfaction. Proven ability to optimize resource allocation and streamline workflows. Ability to enhance operation efficiency and fostering teamwork. Skilled in Operations Management and Bilingual communication. Highly organized and hardworking with excellent planning and program management skills. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ASC Coordinator/Administration
IBI Healthcare
04.2017 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed all aspects of the ASC''s accreditation process, ensuring full compliance with industry standards and maintaining the facility''s reputation for quality patient care.
- Implemented a comprehensive quality assurance program that monitored and addressed any deviations from established standards to maintain consistent excellence in patient care.
- Maintained detailed records of all procedures performed at the ASC in accordance with legal regulations and accreditation requirements.
- Increased overall patient satisfaction with quality care and attention to individual needs.
- Implemented process improvements that streamlined workflows and increased operational efficiency across multiple departments.
- Coordinated marketing efforts to raise public awareness about the ASC''s services and reputation for excellence in patient care.
- Conducted regular meetings with staff members to address any concerns they may have had about patient care or workplace conditions, creating a supportive work environment where employees feel valued.
- Developed strategic plans for ASC expansion, including identifying new service offerings and potential market opportunities.
- Developed strong relationships with physicians to attract new referrals and expand business opportunities.
- Oversaw facility maintenance tasks such as equipment repairs or replacements, ensuring minimal downtime in service delivery due to technical issues.
- Managed inventory levels effectively, reducing waste while ensuring adequate supply for daily operations.
- Enhanced ASC operations by implementing efficient scheduling and resource allocation.
- Optimized patient flow and reduced wait times through effective communication and coordination among staff members.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision making.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Office Assistant/Receptionist
State Farm
08.2016 - 04.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
Server Shift Leader/Bartender
El Centinela Mexican Restaurant
01.2014 - 07.2016
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
Education
Certificate - Phlebotomy
Medical Institute of Northeast Georgia
Braselton02-2021
Skills
- Operations Management/Oversite
- Scheduling and Coordination
- Operational Efficiency
- Department Management
- Teamwork and Collaboration
- Bilingual
- Customer Service
- Infection Control
- Team Leadership
- Problem-solving/ Multitasking Abilities
- Employee Supervision
- Team building
- Staff Management
- Cross-Functional Collaboration
- Inventory Management/Supplies Ordering
- Drug Inventory Management
- IV administration & Blood Draws
- Advanced Cardiovascular Life Support (ACLS)
- Basic Life Support for Health Care Providers (BLS)
Accomplishments
- Supervised team of 25-50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Lowered Surgery center cost and brought in more revenue
- Lead team with surgery center accreditation through AAA Quad
Certification
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ASC Coordinator/Administration
IBI Healthcare
04.2017 - Current
Office Assistant/Receptionist
State Farm
08.2016 - 04.2017
Server Shift Leader/Bartender
El Centinela Mexican Restaurant
01.2014 - 07.2016
Certificate - Phlebotomy
Medical Institute of Northeast Georgia
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