Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Johana Borbon

Marketing & Sales Manager
Brush,CO
Johana Borbon

Summary

Hard-working, multi-tasking Assistant with outstanding telephone, scheduling and documentation skills.

Competent with the ability to manage a busy medical office and provide excellent customer service to all patients.

Reliable

Very organized

Great values Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
years of professional experience

Work History

Convergys
1130 Sugg pkwy Greenville North Carolina 27834

Customer Service Representative
03.2014 - Current

Job overview

Provide assistance to customer's with equipment issues,billing inquiries, set up appointments, providing great quality care to customers.  

Community Intervention Associates
1701 N Douglas Arizona 85607

DSS Childrens Direct Support Specialist
09.2010 - 07.2011

Job overview

Worked with behavioral health services assisting children in reaching goals, improving lifestyles, getting involved in community activities, bringing children to appointments and dropping them off, documented files with updated information. I have my State of Arizona Department of Public Safety Fingerprint Clearance Card valid thru 09/07/2017. 

White's Physical Therapy Services
1401 San Antonio Douglas Arizona 85607

Receptionist
02.2000 - 08.2003

Job overview

Worked with Physical Therapist Larry White with billing insurance companies, attending customers with appointments, scheduled and rescheduled appointments, and also assisted in other office duties.  

Education

Mountain View Christian School
Douglas, AZ

High School Diploma
May 1999

Rio Salado College
Mesa, AZ

Associate of Science from Substance Abuse Counselor
Current

Skills

  • HIPAA compliance
  • Patient scheduling
  • Attention to detail
  • Project planning
  • Critical thinking

*Read, Write, and Speak Spanish

*Enjoy working with others and customers or patients

*Fast learner 

Timeline

Customer Service Representative

Convergys
03.2014 - Current

DSS Childrens Direct Support Specialist

Community Intervention Associates
09.2010 - 07.2011

Receptionist

White's Physical Therapy Services
02.2000 - 08.2003

Mountain View Christian School

High School Diploma

Rio Salado College

Associate of Science from Substance Abuse Counselor