JOHANA BORDELON
Marksville,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Nursing Assistant Call Center
Emtelco
02.2019 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Call Center Nurse Assistent
ANDAR S.A
01.2018 - 08.2018
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
Software Manager Nursing Assistant
Fundacion Cardioinfantil
01.2014 - 12.2015
- Resolved issues immediately ensuring project deliverables were not negatively impacted.
- Managed all communications between clients, stakeholders and in-house software development team.
- Oversaw planning, application development, verification and risks involved in software projects.
- Answered client questions via phone and email to quickly resolve issues and improve service.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Skilled at working independently and collaboratively in a team environment.
Nurse Assistant
Fundacion Cardioinfantil
11.2009 - 12.2011
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Education
Nursing Assistant - Nursing
International Polytechnic
Bogota, Colombia, Sur America07.2009
High School Diploma -
Olga Santamaria Technical Institute
Anolaima Colombia, South America12.2005
Skills
- Microsoft Outlook
- Community Activities
- Patient Mobility Support
- Patient Care and Safety
- Grooming and Bathing Assistance
- Healthcare Administration
- Company Guidelines
- Microsoft Office
- Family Communication
- Time Management
- Recording Vital Signs
- Database Administration
- Electronic Recordkeeping
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Nursing Assistant Call Center
Emtelco
02.2019 - 05.2019
Call Center Nurse Assistent
ANDAR S.A
01.2018 - 08.2018
Software Manager Nursing Assistant
Fundacion Cardioinfantil
01.2014 - 12.2015
Nurse Assistant
Fundacion Cardioinfantil
11.2009 - 12.2011
Nursing Assistant - Nursing
International Polytechnic
High School Diploma -
Olga Santamaria Technical Institute
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