Johana Carmona
Norwalk,CT
Summary
Highly motivated and dedicated professional with over a decade of administrative experience and a strong work ethic. Bilingual in English and Spanish, with exceptional problem-solving skills. Seeking a challenging position in a dynamic environment to leverage skills in administration, customer relations, and team management. Known for adaptability, attention to detail, and organizational capabilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FINANCIAL AID ADVISOR
Post University
Waterbury, CT
02.2022 - Current
- Serve as a critical member of the student academic success and financial retention efforts for online students
- Build trusting and supportive relationships with new and continuing students throughout their academic journey
- Provide comprehensive guidance in navigating financial aid and academic resources, ensuring a smooth process for student success
- Evaluate financial aid packages and determine eligibility for various programs, assisting students in understanding their options and responsibilities
- Conduct regular interactions promoting financial literacy and academic achievement.
- Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
ASSOCIATE POST MARKET SURVEILLANCE (SPANISH SPEAKING)
Fresenius Medical Group
Remote CT
08.2021 - 02.2022
- Received, reviewed, and entered complaint data into the complaint management database regarding customer/patient product inquiries using good documentation practices
- Ensured proper identification of reports and accurate data transfer into the system
- Applied company policies and procedures to resolve routine issues, serving as a liaison between manufacturing facilities and patients regarding product complaints.
- Created detailed instructions for using the marking system to ensure accuracy of product labeling.
CONTENT MARKETING SPECIALIST
Versailles Medical Spa
Darien, CT
12.2018 - 05.2020
- Managed front desk operations, including client records and billing data maintenance
- Developed and implemented marketing strategies for websites and social media platforms, generating traffic and new client acquisition
- Created designs, concepts, and digital layouts for the company's brand
- Provided customer support online and via phone, addressing questions and complaints about products and services
- Reviewed operating practices to identify opportunities for workflow improvements.
- Analyzed competitors' content strategies to develop innovative approaches.
EXECUTIVE ASSISTANT
Straun Health & Wellness
New Haven, CT
04.2016 - 12.2018
- Managed multiple phone lines and performed general clerical duties, organizing records using database systems
- Scheduled and confirmed appointments for patients and medical providers
- Reviewed records for completeness and compliance with HIPAA regulations, ensuring confidentiality
- Coordinated written orders for prescriptions or refill requests and verified information with insurance providers
- Welcomed patients and assisted with sample testing as required by medical providers onsite.
Patient Advocate
Western CT Health Network
Norwalk, CT
03.2015 - 04.2016
- Operated the telephone switchboard to answer, screen, and forward calls while providing information and scheduling appointments
- Greeted patients, determined the nature of their visit, and escorted them to the provider
- Managed the security of medical records to maintain confidentiality
- Verified diagnosis and prescription codes with patients' medical insurance to confirm coverage
- Collected co-pays during patient check-in and check-out.
- Organized patient records and updated information in the hospital database system.
Education
Bachelor of Science - Legal Studies
Post University
Waterbury, CT05.2024
Associate of Science - Exercise Science
Norwalk Community College
Norwalk, CT05-2012
Skills
- Bilingual (English/Spanish
- Cashflow planning and management
- Strong communication and interpersonal skills
- Excellent problem-solving and organizational abilities
- Marketing strategy development
- Social media management
- Bookkeeping
- Proficient in data management and administrative practices
- Customer relationship management
- Team management
- Student Counseling
- Eligibility Verification
- Financial Planning
- Debt management
- Tuition support
- Financial History Analysis
Personal Information
Title: Administrative Manager
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Public Notary License - CT Secretary of State Office.
Accomplishments
Distinguished member of Post University Honors Program
References
References available upon request.
Timeline
FINANCIAL AID ADVISOR
Post University
02.2022 - Current
ASSOCIATE POST MARKET SURVEILLANCE (SPANISH SPEAKING)
Fresenius Medical Group
08.2021 - 02.2022
CONTENT MARKETING SPECIALIST
Versailles Medical Spa
12.2018 - 05.2020
EXECUTIVE ASSISTANT
Straun Health & Wellness
04.2016 - 12.2018
Patient Advocate
Western CT Health Network
03.2015 - 04.2016
- Public Notary License - CT Secretary of State Office.
Bachelor of Science - Legal Studies
Post University
Associate of Science - Exercise Science
Norwalk Community College
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