JOHANA CASTAÑEDA SOLER

Organized and detail-oriented professional with a background in improving members financial help support and excellent member experience

• Ability to handle a high volume of inbound telephone inquiries
• Responsible for attending three different extensions in two different IQ: Spanish line and English line
• Management and updating different databases
• Maintained 95% customer service satisfaction ratings through quality control
• Administrative support, multitasking, and bilingual attention.

Responsible for demonstrating daily care for prospective residents, transit process for new residents and also existing residents in different vision 360.

• Developed and executed a successful marketing campaign, resulting in a 30% increase in property tours and a 20% increase in lease signings
• Contribute to achieving occupancy expectations through leasing and renewals
• Generate interest and awareness about your community locally through social media, events, and reputation
• Prepared monthly and annual reports and detail-oriented on leasing activity.

Provided quality customer service, resolved customer complaints, requested payment method and status for refunds, exchanges, and adjustments in base of data.

• Management two lines phone system, with average of 60 daily phone calls per day
• Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals
• Complete monthly and quarterly financial reports and administrative processes
• Experience with Microsoft office, word, excel, and outlook.