Johana Castellon
Bayonne
Summary
Motivated and dependable Hudson County Community College student with over five years of experience in customer service, office administration, and team leadership. Recognized for strong communication, organization, and problem-solving skills while working in fast-paced environments. Passionate about helping others, creating welcoming experiences, and supporting the HCCC community through professionalism, teamwork, and reliability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
J.P. Rao M.D. P.A.
2025.02 - Current
- Greet patients and provide professional customer service in a busy medical office.
- Coordinate appointments and manage provider schedules to support efficient daily operations.
- Maintain accurate electronic health records while protecting patient confidentiality.
- Communicate with patients regarding appointments, testing, treatment plans, and follow-up care.
- Answer phone calls, respond to patient questions, and assist with administrative office tasks.
- Organize daily workflow to ensure providers and patients receive timely support.
- Collaborate with healthcare staff to maintain an efficient and welcoming environment.
Guest Service Associate
European Wax Center
2023.12 - 2025.01
- Delivered exceptional customer service by greeting clients and creating a welcoming experience.
- Scheduled appointments and managed client flow in a fast-paced environment.
- Resolved customer concerns professionally while maintaining positive client relationships.
- Processed transactions accurately and maintained confidential client information.
- Worked collaboratively with team members to ensure smooth daily operations.
Pharmacy Retail Associate
Dittmar's Pharmacy
2021.04 - 2023.12
- Assisted customers with healthcare and retail product inquiries.
- Processed purchases accurately while maintaining confidentiality.
- Organized inventory and stocked merchandise to support daily operations.
- Worked efficiently with team members to provide quality customer service.
- Maintained a clean, organized, and welcoming environment.
Education
Associate of Science - Medical Science - Pre Professional A.S.
Hudson County Community College
Jersey City, NJ05.2027
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
- Verbal & Written Communication
- Appointment Scheduling
- Organization
- Time Management
- Team Collaboration
- Problem Solving
- Attention to Detail
- Technology Skills
Certification
Basic Life Support (BLS) – American Heart Association
- Expires: 05/2028
Languages
English
Spanish
Timeline
Medical Assistant/Receptionist
J.P. Rao M.D. P.A.
2025.02 - Current
Guest Service Associate
European Wax Center
2023.12 - 2025.01
Pharmacy Retail Associate
Dittmar's Pharmacy
2021.04 - 2023.12
Associate of Science - Medical Science - Pre Professional A.S.
Hudson County Community College