Johana Collazo
Houston,TX
Summary
Adept at maintaining composure and efficiency under pressure, I honed my customer service and team collaboration skills at Mambo Seafood. By fostering a supportive environment, I played a key role in enhancing service delivery during peak times, demonstrating strong multitasking abilities and a commitment to excellence without relying on numerical quantification.
Overview
3
3
years of professional experience
Work History
Waitress
Mambo Seafood
07.2024 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Store Manager
Optica Ceo
01.2022 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
Education
Bachelor In Optometry -
Colegio De Optometristas De Venezuela
Caracas 08.2018
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Waitress
Mambo Seafood
07.2024 - Current
Store Manager
Optica Ceo
01.2022 - 03.2024
Bachelor In Optometry -
Colegio De Optometristas De Venezuela
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