Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johana Deras

Weslaco

Summary

Dynamic Store Supervisor at Aeropostale with a proven track record in inventory management and exceptional customer service. Successfully trained and developed staff, achieving consistent sales targets through strategic coaching. Known for fostering a positive work environment and resolving customer issues effectively, enhancing brand reputation and operational efficiency.

Experienced with managing store operations and ensuring optimal customer experiences. Utilizes strategic planning and team coordination to streamline processes. Track record of effective inventory control and staff development.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Store Supervisor

Aeropostale
03.2021 - Current
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock.
  • Trained staff with knowledge about products, customer service and store policies.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Developed a positive work environment by teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Trained newly hired sales team in techniques.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Trained new employees on customer service excellence, resulting in more efficient and effective team.
  • Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.

Education

High School Diploma -

Weslaco East High School
Weslaco, TX
05-2019

Skills

  • Inventory management
  • Customer service
  • Staff supervision
  • Multitasking and organization
  • Store opening and closing
  • Sales strategies
  • Operations management
  • Store maintenance
  • Problem-solving
  • Documentation and reporting
  • Sales promotion
  • Employee training
  • Loss prevention
  • Store merchandising
  • Flexible schedule
  • Friendly and positive
  • Cash management
  • Retail merchandise quality standards
  • Stock replenishment
  • Employee development
  • Restocking oversight
  • Employee coaching
  • Loss prevention procedures
  • Bank and safe deposits
  • Work Planning and Prioritization
  • Strategic sales
  • Customer service management
  • Goal setting and achievement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Store Supervisor

Aeropostale
03.2021 - Current

High School Diploma -

Weslaco East High School

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Johana Deras