Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johana Falcon

Brooklyn,NY

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Reliable and upbeat (r) successful at promoting customer(seasonal part-time vex) facilitator loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level (seasonal part-time vex facilitator) position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable and upbeat [seasonal part time vex facilitator ] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Macy's
07.2021 - 12.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.

Pastry Chef

Elia Restaurant
10.2018 - 07.2021
  • Maintained well-organized mise en place to keep work consistent.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Created unique daily specials to drive business growth.
  • Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
  • Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Followed food safety standards when handling ingredients.
  • Trained new employees on bakery methods and procedures.
  • Cleaned and maintained kitchen equipment and oven.

Retail Sales Associate

AREA Kids
11.2016 - 09.2018
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.

Retail Sales Associate

Bertos Kids Fashion Inc
06.2016 - 09.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

High School Diploma -

John Dewey High School
Brooklyn, NY
09.2019

Skills

  • Customer Service
  • Loss Prevention
  • Money Handling
  • Order Processing
  • Display Setup
  • Retail Store Operations
  • Cash Register Operation
  • POS System Operation

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Macy's
07.2021 - 12.2021

Pastry Chef

Elia Restaurant
10.2018 - 07.2021

Retail Sales Associate

AREA Kids
11.2016 - 09.2018

Retail Sales Associate

Bertos Kids Fashion Inc
06.2016 - 09.2016

High School Diploma -

John Dewey High School

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Johana Falcon