Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johana G BRAVO

Los Angeles,California

Summary

Highly responsible with experience in leading and managing teams. Skilled in coordinating activities, ensuring compliance with regulations, and resolving issues to maintain operations and achieve business goals. Effective communicator and problem-solver who has made significant impacts on operational efficiency in previous roles. Strong leadership skills demonstrated by creating a positive work environment that encourages team collaboration and productivity. Results-driven Person in Charge known for high productivity and efficient task completion. Specialize in team leadership, operational management, and conflict resolution. Excel at communication, problem-solving, and adaptability to ensure smooth operations and team harmony. Committed to leveraging these skills to contribute positively to organizational goals. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

8
8
years of professional experience

Work History

Person in Charge

RALPHS GROCERY COMPANY
Los Angeles, CA
01.2020 - Current
  • Managed daily operations of the department, including scheduling staff and assigning duties.
  • Monitored performance of employees to ensure quality standards were met.
  • Ensured compliance with company policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Assigned tasks to employees and monitored progress of projects.
  • Ensured compliance with safety regulations, company policies, and procedures.

Bakery Manager

RALPHS GROCERY COMPANY
West Hollywood, CA
04.2018 - 01.2020
  • Developed and implemented a new customer service program to increase customer satisfaction.
  • Ensured compliance with food safety regulations and health codes in the kitchen area.
  • Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Organized supplies to ensure efficient workflow during cake decorating process.

Courtesy Clerk

RALPHS GROCERY COMPANY
West Hollywood, CA
02.2017 - 04.2017
  • Greeted customers and provided assistance in locating items.
  • Operated a cash register to process payments from customers.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Processed returns and exchanges according to company policy.
  • Worked as part of a team to meet daily goals for stocking shelves, cleaning.
  • Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.

Education

High School Diploma -

Los Angeles Technolgy Center
Los Angeles, CA
06-2017

Skills

  • Schedule development
  • Processes and procedures
  • Expectation setting
  • Priority management
  • Negotiation
  • Industrial hygiene
  • Training and mentoring
  • Department organization
  • Reliability
  • Improve performance
  • Communication
  • Business Intelligence
  • Professionalism

Languages

Spanish
Native/ Bilingual

Timeline

Person in Charge

RALPHS GROCERY COMPANY
01.2020 - Current

Bakery Manager

RALPHS GROCERY COMPANY
04.2018 - 01.2020

Courtesy Clerk

RALPHS GROCERY COMPANY
02.2017 - 04.2017

High School Diploma -

Los Angeles Technolgy Center
Johana G BRAVO