Johana Gonzalez Rios
Dallas,Texas
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Warehouse Parcel Picker and Packer
XL Pro Staffing
Grand Prairie, TX
01.2022 - 12.2022
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated RF scanners to track merchandise and verify contents of containers.
- Created shipping labels to complete daily order processing.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Maintained tidy and clean work area to promote optimal productivity and safety standards.
- Picked and packed order items.
Warehouse Inventory Clerk
XL Pro Staffing
Grand Prairie, TX
01.2022 - 12.2022
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
- Operated material handling equipment to receive freight.
- Collaborated within team environment to coordinate and streamline warehouse processes.
- Verified inventory computations by comparing to physical counts and investigating discrepancies to adjust errors.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Received new stock and input values into computer system.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Warehouse Lead Person
XL Pro
Grand Prairie, TX
01.2022 - 12.2022
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Created and enforced detailed organization processes to increase quality and service standards.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Tracked production and quality control systems to proactively identify deficiencies.
- Prepared and checked outbound shipments for accuracy.
- Picked and packed order items.
- Received new stock and input values into computer system.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Supervised and trained new staff in performing census.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Safely and securely loaded items to prevent damage during transport.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Marked stock with identification tags and labels to outline information such as storage locations.5
Receptionist
Aztec Enterprise
Dallas, Texas
06.2021 - 01.2022
- Responded to inquiries from callers seeking information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided callers with address, directions, company website and related information.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
Receptionist
Clean Life Co
Dallas, Texas
03.2020 - 06.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
- Provided callers with address, directions, company website and related information.
Education
High School Diploma -
Dallas Can Academy
325 W Twelfth St Dallas 05.2001 -
Skills
Quality controls
Cycle counts
Product packaging
Shipment procedures
Warehouse organization
Order fulfillment
Exceptional time management skills
Warehousing functions
Recordkeeping strengths
Shipping and receiving
Performance improvement
Quality inspections
Safety standards and protocols
Pallet arrangement
Cleaning procedures
Inventory monitoring
Product picking
Safety processes and procedures
Retail merchandising
Timeline
Warehouse Parcel Picker and Packer
XL Pro Staffing
01.2022 - 12.2022
Warehouse Inventory Clerk
XL Pro Staffing
01.2022 - 12.2022
Warehouse Lead Person
XL Pro
01.2022 - 12.2022
Receptionist
Aztec Enterprise
06.2021 - 01.2022
Receptionist
Clean Life Co
03.2020 - 06.2021
High School Diploma -
Dallas Can Academy
05.2001 -