Johana Jimenez
Indianapolis,IN
Summary
. Diligent with strong background in customer service and front-of-house operations. Proven ability to enhance guest experiences while maintaining positive and welcoming environment. Demonstrated effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
Chick-fil-A
07.2024 - Current
- Utilized POS system to receive and process food and beverage orders.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Established welcoming atmosphere by greeting each guest warmly.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Safeguarded the establishment''s reputation by strictly adhering to local health regulations and food safety guidelines during daily tasks.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Return Processor
Amazon Fulfillment Center
06.2023 - 03.2024
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
- Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
- Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
- Provided exceptional customer service during all stages of the return process, addressing concerns and resolving issues promptly.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Operated electric pallet jack, forklift and manlift.
- Unloaded, inspected, and stored damaged and returned products.
- Managed timely and effective replacement of damaged or missing products.
Material Handler
GXO Logistics
01.2022 - 01.2023
- Managed, organized, and retrieved stock within the warehouse
- Packing and shipping orders in a timely manner
- Picking and filling orders from the stock
Cashier
Panera Bread
01.2020 - 01.2022
- Used knowledge of products and promotions to provide excellent customer service
- Maintained a clean and organized work environment, including the counter and dining area
- Ensured that all orders were prepared and delivered to the customer in a timely manner
Education
ASsociates - general studies
Ivy tech community college
10.2024
High school diploma -
Pike High School
06-2022
Skills
- POS or POC (Cashiering)
- Communication
- Language skills
- Training and mentoring
- Problem-Solving
- Excellent Communication
- Time Management
- Building rapport
- Team Collaboration
Activities
- Show Choir, 3 years
- Musical Theatre/Drama, 3 years
Languages
Spanish
Professional Working
Timeline
Front of House Staff Member
Chick-fil-A
07.2024 - Current
Return Processor
Amazon Fulfillment Center
06.2023 - 03.2024
Material Handler
GXO Logistics
01.2022 - 01.2023
Cashier
Panera Bread
01.2020 - 01.2022
ASsociates - general studies
Ivy tech community college
High school diploma -
Pike High School