Johana Martinez

· Resolved customer inquiries and complaints requiring management-level escalation and service transactions earned badges as Best Seller for 7 online stores.

· Developed and executed online sales strategies to drive revenue growth and achieve sales targets.

· Managed a team of 2 sales representatives, providing leadership, guidance, and performance coaching to drive individual and team success.

· Collaborated with cross-functional teams, including marketing, product, and operations, to ensure a seamless online customer experience.

· Oversaw daily workloads and workflow for smooth operations. Processed up to 300 customer orders per day reducing to 90% the claims of reception time.

· Proven track record in developing and implementing effective sales strategies, driving revenue, and exceeding targets.

· Managed the development, maintenance, and updates of Think Pink Bows websites, ensuring optimal functionality, usability, and performance.

· Monitored and analyzed web analytics data using tools like Google Analytics to identify areas for improvement and optimize website performance.

· Reviewed information and elements regularly on websites and pages for accuracy and functionality.

· Collaborated with developmental team to resolve usability issues and improve website functionality.

· Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

• Collaborated with team members to create and integrate high availability solutions for mission-critical applications.
• Took on the role of point-of-contact for project management staff.
• Oversaw all testing and troubleshooting techniques and documented issue resolutions in the system.
• Created and implemented tracking software with modules for inventory monitoring, staff administration, customer relationship management and report generation.
• Assisted customers in resolving issues in the most effective manner.
• Verify the infrastructure of Intel environments and directories.
• Installation of 100 Passes of Production of the Intel Platform (Ultimus, Fide and other app) weekly with 98% of effectives.
• Include, Modify and Delete the scheduled of job in the Schedule Robot.
• Configure the Reports in the Robot Report Tool for the distribution from AS400.
• Configure the Data Transfers file from AS400 to INTEL.
• Recover reports deleted in the IBS.
• Restorations on the data servers of the Intel Platform.
• Participate and execute the Integrity Tests in the Distributed Platform.
• Ability to develop test plans, test cases, and test scripts from design specifications and business process requirements.
• Perform support in production pass certifications that merit Stress Testing and / or Closing Simulation.
• Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
• Trained and explained complex processes to end users in a clear and concise manner.
• Compiled and presented reports on findings to senior management teams.
• Used remote login tools to assist clients with technical and product questions.

• Cooperated with other project partners to create application's system analysis based on client specifications.
• Oversaw all testing and troubleshooting techniques and documented issue resolutions in the system.
• Created and implemented tracking software with modules for inventory monitoring, staff administration, customer relationship management and report generation.
• Devised test cases ensuring that the application could be tested in a legitimate environment.
• Created a dynamic team of software engineers that became experts in their field and boosted the overall success of the organization.
• Compiled statistical information for special reports.
• Assisted customers in resolving issues in the most effective manner
• Developed and created a more effective filing system to accelerate paperwork processing.
• Designed website for Diario La Verdad.
• Automation of the classifieds process for the Commercial Department.

• Analyzed customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements Management Plans.
• Defined technical integration strategy and developed Integration plans.
• Maintained security, backup, and redundancy strategies.
• Assisted with designing information and operational support systems.
• Developed and implemented Risk and Opportunity Management Plans.
• Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters.
• Updated and managed existing website properties for Diario La Verdad company.
• Presented pros and cons of various design approaches to design teams and management.
• Created clear icons, messaging, buttons and other UI elements for smartphones, tablets and web applications.
• Considered localization, escalability and ease of maintenance in all solutions.
• Worked closely with product managers, visual designers and development team to appropriately evolve designs from concept to launch.
• Revised user flows and designs based on design reviews, usability testing, A/B testing and other analytics, customer support feedback and other sources of input.
• Streamlined and optimized monthly reports by converting from Access to SQL and writing Crystal Reports, significantly reducing lead-time and increasing data integrity in the AS400.
• Worked closely with several cross-functional teams including business solution architects, customer operations, support and training teams and engineering to maximize product efficacy. 
• 3 years experience in the maintenance and troubleshooting of complex infrastructure. Developed and maintained company style guide(Banco Provincial, Banesco).