Johana Myers
Jacksonville,United States
Summary
Orderly Culinary Student committed to maintaining clean and organized work areas for food prep and storage. Provides active support to cooks by sanitizing equipment and tools, monitoring food portions and filling containers for take-out requests. Eager to help new staff members develop quick, clean workflows without sacrificing service quality. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Chef Assistant position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager of Account Management
ERC
05.2022 - 05.2023
- Design and implement the flow of all inbound/outbound communication, and ensure timely processing by managing the maintenance of various trackers and validation processes within the department
- Control the research and reconciliation of client requests and issues that are communicated directly to you or one of the Liaisons, the department distribution list, or the department ticketing queue
- Manage the execution and validation of all department deliverables, while maintaining a high level of accuracy and attention to detail, within client-specified or internal timeframes and guidelines
- Manage and document all standard operating procedures and department trackers, while correcting process failures and establishing proper controls to prevent future failures
- Design and document new processes and make efficiency improvements to existing processes
- Responsible for maintaining accurate client SLA adherence guidelines by maintaining the ERC SLA Tracking System
- Attend all assigned client conferences or conference calls/meetings, and document the minutes
- Review minutes recorded by attending Liaisons and communicate all pertinent updates to your Director
- Manage the coordination with all departments or stakeholders to troubleshoot/resolve any issues or process changes affecting the assigned clients, to ensure ERC is meeting or exceeding all client expectations
- Perform account research and analysis on assigned clients as necessary, while utilizing the department ticketing queue, or in response to email correspondence
- Generate, validate, and maintain reporting for assigned clients, while ensuring a high level of accuracy and meeting all necessary timeframes and guidelines
- Facilitate training of general standard operating procedures, development of Liaisons and Team Leads, and set a positive example for teammates to follow
- Represent ERC in all regulatory audits and requests for proposals pertaining to Client Services
- Conduct yearly employee reviews as necessary, and conduct monthly development meetings to help employees reach their personal best
- Manage all external communication and SharePoint uploads are completed within set timeframes and guidelines
- Resolve employee issues as they arise with a level of professionalism and conduct as you represent ERC in a positive and productive manner
- Gather and analyze department performance data and institute process changes or corrective actions as required
- Communicate concerns and suggestions to the Director of Client Services
- Responsible for facilitating the boarding of new clients or new segments of business for existing clients, while creating or modifying processes, to ensure compliance and adherence to all regulatory concerns
- Responsible for managing all internal reporting and ensuring delivery to all assigned distribution lists within set timelines
- Maintain satisfactory attendance and meet all general employee requirements from the handbook
- It is expected that all ERC employees represent the highest level of professionalism, understanding that He or she will always be expected to act legally, morally and ethically
- Conduct reviews of processes, procedures, and all assigned duties to ensure that they are efficient and effective.
Account Management Liaison I
ERC
06.2019 - 05.2022
- Prepare and distribute work detailed monthly, quarterly and yearly reports to clients
- Provide required information and documents to clients
- Submit client meeting reports to manager or supervisor
- Provide support and assistance to other management teams
- Revise submission and accounts closure applications
- Develop liaison with the client service and collection department to provide required information and acquire necessary documents
- Provide feedback to management on areas of improvements
- Recommend implementation of enhanced processes
- Plan and schedule monthly meetings with clients
- Monitor client satisfaction through follow up on solving client issues and problems
- Initiate measures to research and resolve client raised issues.
Talent Coordinator I
ERC
06.2019 - 01.2020
- Prepare reports on new hire metrics
- Conducted on-boarding for new employees, including background checks and drug screen requests, prepared offer letters, and conducted reference checks quickly and efficiently
- Organize our employee referral process, including asking for referrals and managing bonus requests
- Perform reference checks and pre-employment assessments to help organize and streamline hiring efforts
- Work closely with the Talent Acquisition team
- Coordinated open houses to find new agents
- Contributed as a team member on multiple deadlines
- Accurately input confidential new hire info into the company’s program.
Bilingual Call Center Recovery Representative (Spanish)
ERC
06.2018 - 06.2019
- Make outbound telephone calls to customers informing them of their delinquent account
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Treat customers with respect, empathize with their situation, and identify a win-win outcome for both the customer and the clients
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Think outside of the box to negotiate the best possible arrangement
- Perform call compliance and daily call volume/effective resolution compared to assigned monthly goals
- Achieve monthly budgets and productivity.
Office Assistant
Elite Motors
02.2017 - 03.2018
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Hear and resolve complaints from customers or the public
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Schedule appointments and maintain and update appointment calendars
- Analyze data to determine answers to questions from customers or members of the public
- Keep a current record of staff members' whereabouts and availability
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Open, sort, and distribute incoming correspondence, including faxes and email
- Provide clerical support to other departments
- Manage and maintain executives' schedules
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Managing the filing system
- Helping organize and maintain office common areas
- Performing general office clerk duties and errands
- Paying all invoices, and building bills.
Administrative Assistant
Cox, Kliewer & Company
10.2014 - 02.2017
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishments, determine nature and purpose of visit, and direct or escort them to specific destinations
- Hear and resolve complaints from customers or the public
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Schedule appointments and maintain and update appointment calendars
- Analyze data to determine answers to questions from customers or members of the public
- Keep a current record of staff members' whereabouts and availability
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Answer phone calls and direct calls to appropriate parties or take messages
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Open, sort, and distribute incoming correspondence, including faxes and email
- Provide clerical support to other departments
- Manage and maintain executives' schedules
- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material
- Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors
- Maintain project files on a daily basis
- Assist Staff with Shop Drawings and shop drawings logs and maintain organized files
- Coordinate the purchasing of office supplies
- Assist in the ordering of FF&E for the Vice-President and work closely with Accounting to coordinate its payment and delivery.
Receptionist
Randstad Staffing
04.2014 - 10.2014
- Operate telephone switchboard to answer, screen, or forward calls, providing information, or taking messages
- Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Keep a current record of staff members' whereabouts and availability
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Answer phone calls and direct calls to appropriate parties or take messages
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Open, sort, and distribute incoming correspondence, including faxes and email.
BDC/Internet Sales Manager
Lawton Chrysler Jeep Dodge
10.2013 - 02.2014
- Resolve customer complaints regarding sales and service
- Monitor customer preferences to determine focus of sales efforts
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors
- Compile lists describing product or service offerings
- Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services
- Select products or accessories to be displayed at trade or special production shows.
Receptionist/Executive Assistant
Lawton Chrysler Jeep Dodge
02.2010 - 10.2013
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Hear and resolve complaints from customers or the public
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Schedule appointments and maintain and update appointment calendars
- Analyze data to determine answers to questions from customers or members of the public
- Keep a current record of staff members' whereabouts and availability
- Perform duties, such as taking care of plants or straightening magazines to maintain the lobby or reception area
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Answer phone calls and direct calls to appropriate parties or take messages
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Open, sort, and distribute incoming correspondence, including faxes and email
- Make travel arrangements for executives
- Provide clerical support to other departments
- Manage and maintain executives' schedules
- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material
- Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
Education
Associate of Science - Restaurant And Culinary Management
Florida State College At Jacksonville
Jacksonville, FLHigh School Diploma -
MACARTHUR HIGH SCHOOL
Oklahoma, OK05.2005
Skills
- Bilingual - Fluent in Spanish
- Ability to Self-Manage and Self-Motivated Leadership Skills
- Great customer service skills- Love helping others
- Motivated
- Willing to learn
- Flexible
- Work Ethic
- Problem Solving
- Hands on
- Computer skills
- Multitasking
- Excellent Communication Skills
- Fun attitude
- Energetic
Certification
ServSafe Food Protection Manager Certification
Languages
Spanish
Native or Bilingual
Timeline
Manager of Account Management
ERC
05.2022 - 05.2023
Account Management Liaison I
ERC
06.2019 - 05.2022
Talent Coordinator I
ERC
06.2019 - 01.2020
Bilingual Call Center Recovery Representative (Spanish)
ERC
06.2018 - 06.2019
Office Assistant
Elite Motors
02.2017 - 03.2018
Administrative Assistant
Cox, Kliewer & Company
10.2014 - 02.2017
Receptionist
Randstad Staffing
04.2014 - 10.2014
BDC/Internet Sales Manager
Lawton Chrysler Jeep Dodge
10.2013 - 02.2014
Receptionist/Executive Assistant
Lawton Chrysler Jeep Dodge
02.2010 - 10.2013
Associate of Science - Restaurant And Culinary Management
Florida State College At Jacksonville
High School Diploma -
MACARTHUR HIGH SCHOOL
ServSafe Food Protection Manager Certification
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