Johana Ordonez
Burtonsville,MD
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Mofongo Steak House
Woodbridge, , VA
10.2020 - Current
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Developed and implemented policies and procedures for efficient workflow.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Partnered with vendors to negotiate contracts for services related to operations.
- Managed scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Skills
- Staff Evaluation
- Recruitment and hiring
- Team Development
- Customer Service
- Inventory Management
- Microsoft Office Suite expert
- Schedule oversight
- FLUENT IN SPANISH
Timeline
Supervisor of Operations
Mofongo Steak House
10.2020 - Current
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