Johana Ortiz-Garcia
Monroe,NC
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
GUS' Family Restaurant
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- Built relationships with customers to encourage repeat business.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Host/Take-Up Operator
Hilltop Fish Fare & Steakhouse
02.2019 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Associate Degree in Nursing - Nursing
Central Piedmont Community College
Charlotte, NC06-2027
High School Diploma -
Union County Early College
Monroe, NC06-2022
Associate of Arts -
South Piedmont Community College
Monroe, NC06-2022
Skills
- Customer service
- Multitasking proficiency
- Strong communication skills
- Customer assistance
- Work ethic and integrity
- Team player mentality
- Time management skills
- Stress tolerance
- Professional appearance
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support Certification (BLS)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
GUS' Family Restaurant
01.2024 - Current
Host/Take-Up Operator
Hilltop Fish Fare & Steakhouse
02.2019 - 01.2024
Associate Degree in Nursing - Nursing
Central Piedmont Community College
High School Diploma -
Union County Early College
Associate of Arts -
South Piedmont Community College
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