Johana Pedroza
Chicago,IL
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Supervisor
Eligo Energy
Chicago, IL
05.2022 - Current
- Supported daily operations by monitoring workflow and ensuring task completion.
- Optimized departmental interactions to elevate service efficiency.
- Suggested improvements to processes to elevate team productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with cross-functional teams to enhance product knowledge among service representatives.
Administrative Operations Specialist
Credit Union One
Lombard, IL
02.2021 - 05.2022
- Coordinated administrative tasks to ensure smooth office operations and efficient workflow.
- Developed and implemented process improvements, increasing overall operational effectiveness.
- Streamlined document management systems to enhance accessibility and organization of files.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Personal Banker/Mortgage Loan Processor
Credit Union One
Chicago, IL
04.2017 - 02.2021
- Generated new business through strategic client engagement and product offerings.
- Processed mortgage applications to ensure compliance with regulatory requirements and lender guidelines.
- Managed loan files, preparing them for underwriting while maintaining detailed records throughout the process.
- Facilitated member account openings and closings, ensuring compliance with credit union policies.
- Streamlined loan application processes, reducing wait times and improving client experience.
Education
Associate Of General Studies - General Studies
Wilbur Wright College
Chicago, ILSkills
- Goal oriented
- Customer service
- Complex Problem-solving
- Analytical thinking
- Teamwork and collaboration
- Multitasking Abilities
Additional Information
NMLS #1218116
Timeline
Senior Customer Service Supervisor
Eligo Energy
05.2022 - Current
Administrative Operations Specialist
Credit Union One
02.2021 - 05.2022
Personal Banker/Mortgage Loan Processor
Credit Union One
04.2017 - 02.2021
Associate Of General Studies - General Studies
Wilbur Wright College