Johana Penuela-Rodriguez
Lawrenceville,GA
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. 3 Years experienced in property management industry. Hands-on Community Manager known for excellent public relations, solutions-oriented, problem-solver, and goal-oriented mindset.
Overview
9
9
years of professional experience
Work History
Community Manager
Asset Living
10.2023 - Current
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Managed community within established cost constraints.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Managed multiple sites of up to 950 units, while maintaining occupancy, delinquency, and income goals.
Assistant Community Manager
First Communities Management
08.2022 - 10.2023
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Supported property manager by preparing monthly reports that tracked occupancy, income, rent collection, and budget performance.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
Leasing Manager
First Communities Management
07.2021 - 07.2022
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
Pharmacy Technician
CVS Pharmacy
12.2019 - 12.2021
- Kept inventory accurate with effective management and regular cycle counts
- Handled approximately 8 pages of prescription orders per day at counter, in drive-thru line, and via delivery service
- Guided patients to get COVID tested through drive thru
- Assisted with billing, entering orders with high accuracy and verifying insurance
- Maintained efficiency by balancing customer needs with pharmacy workload
- Avoided product waste with proper stock rotation procedures
- Supported pharmacists by measuring, counting and labeling prescriptions
- Secured drug supplies, closely following pharmacy procedures and monitoring access.
Operations Manager
CVS Pharmacy
03.2018 - 12.2019
- Planned and managed crew schedules for operations in line with business and project demands
- Kept staff performing at peak levels with clear objectives and hands-on strategies
- Handled company-wide reporting systems, keeping managers informed of performance with real-time tracking data
- Achieved operational objectives through effective recruitment strategies and strategic planning
- Maximized customer satisfaction and retention through effective employee training programs and conflict management techniques
- Enhanced operations with new and improved procedures targeting under performing areas and systematic weaknesses
- Kept inventory of merchandise coming in and out of the store.
Product Distributor
Bimbo Bakeries INC
05.2015 - 07.2018
- Maintained revenue levels from current accounts by following up after completed sales every week to offer additional products and services
- Kept impeccable records highlighting leads, sales activities, and revenue numbers
- Responsible for ordering merchandise a week in advance while maintaining the budget
- Responsible for picking up merchandise from warehouse and making sure everything is counted
- Distributing merchandise using the predetermined routes, and following up with clients to make sure both quality and quantity of merchandise are to up to par.
Education
Bachelor of Business Administration -
Georgia State University
Atlanta, GA12.2024
Associate of Science -
Georgia Perimeter College
Dunwoody, GA05.2019
Skills
- Bilingual - Fluent in English & Spanish
- Knowledgeable in Excel
- Excellent customer service
- Leadership & Team Management
- Excellent communication skills
Timeline
Community Manager
Asset Living
10.2023 - Current
Assistant Community Manager
First Communities Management
08.2022 - 10.2023
Leasing Manager
First Communities Management
07.2021 - 07.2022
Pharmacy Technician
CVS Pharmacy
12.2019 - 12.2021
Operations Manager
CVS Pharmacy
03.2018 - 12.2019
Product Distributor
Bimbo Bakeries INC
05.2015 - 07.2018
Bachelor of Business Administration -
Georgia State University
Associate of Science -
Georgia Perimeter College