Johana Pepin
Boston,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
Work History
Patient Financial Clearance Supervisor:
Boston Children’s Hospital, Boston, MA
03.2020 - 05.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes to expedite financial clearance..
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved patient/families satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintain a thorough knowledge of payer rules, regulations, policies, and procedures as they impact the billing process.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Create and lead standard meetings to provide team members with any new insurance policies and updates; and to ensure account completions.
- Develop and update departmental procedures in order to accommodate payer-specific requirements.
Ambulatory Supervisor, Dialysis & Kidney Tansplant
Boston Children's Hospital
03.2019 - 03.2021
- Implemented safety protocols to minimize workplace accidents and maintain compliance with hospital standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained a safe and healthy work environment, adhering to infection control protocols, and ensuring compliance with Occupational Safety and Health Administration (OSHA) regulations.
- Served as a liaison between the Dialysis and Kidney Transplant unit and other departments, promoting interdisciplinary collaboration and communication.
- Coordinated patient care activities including patient assessment, treatment planning, and implementation of care plans.
- Monitored workflow to improve employee time management and increase productivity.
- Improved patients satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Clinical Program Coordinator:
Boston Children's Hospital
05.2013 - 08.2019
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Maintained detailed records of program activities and patients data, ensuring compliance with internal policies and external regulations.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Transcribe and maintain clinic notes in medical charts for the End Stage Renal program.
- Scheduled appointments for patient and maintained calendars of conference rooms. Answered, screen and routed telephone calls to appropriate personnel. Assist in family meeting preparation.
Senior Administrative Assistant
Boston Children's Hospital
09.2008 - 11.2013
- Improved team productivity by effectively coordinating schedules, meetings.
- Created and updated medical records and digital files to maintain current, accurate, and compliant documentation.
- Kept files and records in content management systems such as MS SharePoint, EXCEL, Powerchart, and Epic
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and donor bill invoice processing.
- Boosted patients satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Provided valuable support to multiple departments, managing ad-hoc projects as needed and balancing competing priorities effectively.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported Renal Transplant program operations by preparing and updating documents, reports and spreadsheets.
- Offered technical support and troubleshot issues to enhance office productivity.
Administrative Assistant
Boston Children's Hospital
08.2004 - 06.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors,handled incoming and outgoing mail and faxes .
- Transcribed and organized patients clinic notes to assist in patients clinical appointments.
- Supported billing department by accurately entering insurance information and coding diagnoses for claims processing.
- Improved patient satisfaction by efficiently managing appointment scheduling and follow-up calls.
- Streamlined administrative processes for increased office efficiency and reduced wait times.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient data during record-keeping tasks.
- Increased patient engagement with preventative care measures by distributing educational materials on relevant health topics during family meeting visits.
- Use Epic to schedule appointments for doctor visits and procedures.
- Received and routed donor blood for kidney transplant.
Patient Accounts Representative
Accountemps
01.2000 - 06.2004
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
Education
Bachelor of Science - Human Services
Cambridge College
Cambridge, MA06.2020
Associate of Science -
Middlesex Community College - Bedford
Bedford, MA09.2017
Skills
- Strategic Planning
- Time Management Capabilities
- Office Management
- Teamwork and Collaboration
- HIPAA Compliance
- Medical Terminology
- Data Entry
- Customer Service Excellence
- ICD-10 Coding
- EMR Software
- Multitasking and Organization
- Regulatory Compliance
- Patient Billing
- Remote Work
Languages
Spanish
Professional Working
Timeline
Patient Financial Clearance Supervisor:
Boston Children’s Hospital, Boston, MA
03.2020 - 05.2022
Ambulatory Supervisor, Dialysis & Kidney Tansplant
Boston Children's Hospital
03.2019 - 03.2021
Clinical Program Coordinator:
Boston Children's Hospital
05.2013 - 08.2019
Senior Administrative Assistant
Boston Children's Hospital
09.2008 - 11.2013
Administrative Assistant
Boston Children's Hospital
08.2004 - 06.2008
Patient Accounts Representative
Accountemps
01.2000 - 06.2004
Bachelor of Science - Human Services
Cambridge College
Associate of Science -
Middlesex Community College - Bedford
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