Johana Ramirez
Cypress
Summary
Results-driven professional highly experienced in a Team building environment. Natural leader and operational problem-solver successful at maintaining budgets, overseeing staff and optimizing program operations. Effectively leverage interpersonal communication skills to develop long-lasting relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Qualified Claims Representative versed in investigating claims, verifying information and managing settlements.
Overview
19
19
years of professional experience
Work History
Classified Substitute
Cypress School District
02.2024 - Current
- Increased overall class participation by fostering a positive and inclusive learning environment.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Implemented classroom management techniques to maintain positive learning environment.
- Developed creative instructional strategies to keep students engaged and motivated.
- Enforced school and class rules to maintain order in classroom.
Arnold Elementary/Volunteer
Arnold Elementary School
08.2019 - 05.2020
- Handled confidential information regarding students carefully and with discretion.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Arnold Elementary Board Position - Treasurer
Non Profit Organization
08.2016 - 05.2018
- Developed annual budget and compared actual expenses against projected budget.
- Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
- Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Planned and managed $110,000 annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
Customer Representative/Insurance Sales Agent
Westlake Financial Services
02.2007 - 09.2009
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up promptly with interested clients to close sales.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Claims Adjuster
Knight Management Insurance
02.2005 - 05.2006
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Answered customer questions regarding deductibles.
- Documented all investigation activity and presented reports to management.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
Some College (No Degree) - General Studies
California State University - Dominguez Hills
Carson, CAHigh School Diploma -
University High School
Los Angeles, CA06.1999
Skills
- Non-Profit Accounting
- Multitasking and Prioritization
- Client Relations Strength
- Organized and Attention to Detail
- Planning & Organizing
- Bilingual English and Spanish
- Clerical Support
- Insurance Sales
- Claims File Management Processes
Timeline
Classified Substitute
Cypress School District
02.2024 - Current
Arnold Elementary/Volunteer
Arnold Elementary School
08.2019 - 05.2020
Arnold Elementary Board Position - Treasurer
Non Profit Organization
08.2016 - 05.2018
Customer Representative/Insurance Sales Agent
Westlake Financial Services
02.2007 - 09.2009
Claims Adjuster
Knight Management Insurance
02.2005 - 05.2006
Some College (No Degree) - General Studies
California State University - Dominguez Hills
High School Diploma -
University High School