JOHANA RODRIGUEZ
Brandywine,MD
Summary
Talented professional ready to bring hardworking mentality to Administrative aid position. Driven to learn position inside and out to maximize contributions and support business and customer objectives. Outstanding organizational skills and knowledge of CSMS. MDEC,and MD THINK software.
Overview
16
16
years of professional experience
Work History
Child Support Trainee
DHS Office of Child Support
08.2023 - Current
- Responsible for interviewing participants involved in active support cases; establishing paternity and child support obligations; reviewing cases and payment records for compliance with court orders; and initiating remedial steps to assure compliance.
- Reviews, evaluates, and recommends the disposition of child support cases; initiates legal action to establish parentage, child support, and/or medical support; resolves issues regarding failure to provide child support; and performs related work as required.
- Obtains required information from custodial and/or non-custodial parents to establish paternity, medical, and financial support for enforcement purposes.
- Initiates and receives correspondence with customers, attorneys, State, and local agencies regarding child support and paternity matters.
- Stipulates support obligations with non-custodial parents.
- Prepares and processes a variety of documents related to child support and paternity proceedings such as legal pleadings and support stipulations.
- Monitors caseload and conducts audits of financial records to ensure that support obligations comply with court orders and initiates legal remedies when appropriate.
- Communicates child support policies and procedures to customers, attorneys, employers, and other agencies regarding support and paternity matters.
- Acts as a primary resource to Child Support Attorneys by gathering information from custodial and/or noncustodial parents and explaining legal/enforcement actions taken by Child Support Specialists.
- Maintains case notes within a web-based system.
- Prepares reports, correspondence, research, and special studies associated with child support cases while adhering to departmental and/or state requirements.
- May translate to serve public needs.
- Translating may be oral or in written form.
- Proper methods in providing and gathering information to and from customers; Principles and practices of effective written communication, including correct grammar, spelling, punctuation, and sentence structure; Basic mathematics including addition, subtraction, multiplication, division, and percentages; Principles and practices of effective customer service; Apply laws, rules, and regulations governing child support programs; Apply departmental policies, procedures, and guidelines; Apply collection methods, techniques, and resources used to locate absent parents and/or their assets; Assess and evaluate case information to determine appropriate course of action; Maintain confidentiality of information; Work independently and in a team-oriented environment; Effectively manage multiple work assignments, set priorities, and meet established deadlines; Communicate effectively, both orally and in writing, with people of various educational, socio-economic, and cultural backgrounds; Understand and carry out oral and written instructions; Establish and maintain effective working relationships at all organizational levels, as well as with other agencies and the public; Demonstrate and maintain a high degree of initiative, integrity, accountability, and good judgment. As we deal with sensitive information on a daily basis, it is crucial that we exercise caution and use our best judgment to protect this data from unauthorized access.
Kidney Transplant Assistant
LANKENAU MEDICAL CENTER
06.2021 - 12.2022
- Under the direction of the Transplant Nurse Coordinator (TNC), the transplant assistant facilitates in the coordination of care for living kidney donors, transplant candidates, and recipients.
- Manages multi-provider schedules and facilitates clinic throughput.
- Assembles information packets for patients/patients' families to be used during evaluation and annual update appointments.
- Ensures that patients are receiving multi-listing education and current SRTR information.
- Works with transplant financial coordinator to obtain insurance information prior to evaluation.
- Enters Epic orders, retrieves test results, and scans documents.
- Coordinates the transplant/living donor evaluations with consulting physicians, ancillary departments, radiology studies, and laboratory studies to ensure a superior patient experience.
- Facilitates the scheduling of studies or procedures for diagnostic purposes utilizing fiscal responsibility for patients and programs.
- Works with the TNC, dialysis units, and patients to ensure that active patients have current PRA samples.
- Converses with donors and recipients to educate them about the tissue typing and HLA collection procedure.
- Maintains and monitors patient status throughout work-up and listing to ensure all necessary studies, labs, and procedures are current.
- Assists the TNC in waitlist management to ensure that active patients are ready for transplant and inactive patients are moving toward active listing.
- Assists in the scheduling of living related/non-related organ donation and transplantation.
- Makes discharge appointments for hospitalized patients.
- Assists with initial intake of potential living donor candidates.
- Sends quarterly reports to dialysis units and referring physicians to inform them of patients' status per CMS guidelines.
- Collects and reports data for the Quality Assurance and Performance Improvement (QAPI) meetings.
- Participates in Transplant Program QAPI meetings, projects, and initiatives.
- Under the direction of the Transplant Social Worker, assists patients in completing and submitting patient assistance program applications.
- Documents according to institutional and/or programs standards.
- Sends correspondence in accordance with UNOS and CMS regulations (listing and delisting letters within 10 business days).
- Assists in maintaining compliance with The Joint Commission, CMS, UNOS, and other internal and external regulatory standards.
- Collaborates with other Transplant Assistants to ensure all responsibilities are covered during absences.
- The assistants may rotate some tasks as appropriate and approved by the TNC.
- Participates in the Multidisciplinary Transplant Committee, Care Conference, Symposiums, Nutritional Conferences, along with scheduled onsite, in-person training.
- Develops and maintains positive working relationships with hospital administration, physicians, hospital departments, and families.
- Maintains collaborative team relationships with peers and colleagues to effectively contribute to the group's achievement of goals and to help foster a positive work environment.
Unit Secretary
LANKENAU MEDICAL CENTER
09.2019 - 06.2021
- Prepares and complies 60+ records in the Emergency Room.
- Facilitates and communicates needs of unit.
- Assists nursing staff for duties involving indirect patient care.
- Performs general clerical duties by preparing, compiling, and maintaining patient records.
- Records accurate and complete information on all medical record forms and patient charts with exceptional attention to detail, efficiency, and quality.
- Orders supplies for the 30 bed unit and ensures appropriate par levels.
OBGYN Medical Biller/Patient Service Coordinator
St. Luke's University Health Network
03.2018 - 09.2019
- Opened and closed office as required.
- Managed physician schedules and patient appointments.
- Obtained and tracked patient referrals.
- Registered patients according to practice guidelines.
- Greeted patients and their families in a courteous, prompt, and helpful manner.
- Verified patient demographics and became knowledgeable of insurance companies' policies.
- Provided patient education as it relates to insurance and balances owed.
- Verified and explained charges to patients.
- Collected any amounts due at time of service.
- Reviewed charge slips submitted by physicians and accurately entered charge information.
- Typed, filed, and distributed confidential documentation as directed.
- Established and maintained accurate patient records/record filing systems.
- Processed requests for medical records according to practice, state, and HIPAA guidelines.
- Participated in maintaining quality improvement initiatives for physician billing systems and patient surveys.
- Attended departmental meetings and fostered teamwork within the department.
- Actively participated as a team member in the resolution of challenges.
- Scanned and indexed lab reports.
- Backlog not to exceed 72 hours.
- Handled administrative office duties and prepared miscellaneous reports as requested.
- Coordinated supplies and equipment requests with various departments and vendors.
- Assisted physicians with accurate coding and sent claims in a timely fashion to the central business office.
Central Scheduler
Lehigh Valley Health Network
06.2008 - 03.2018
- Coordinated physician schedules for multiple sites.
- Accurately obtained tracking information for new patient calls according to practice protocols.
- Scheduled over 80 patient appointments per day accurately according to the individual provider's scheduling template.
- Correctly canceled and rescheduled appointments as needed and documented in the patient chart.
- Entered and updated new/existing patient information in the computer/scheduling program.
- Verified insurance information for patient appointments according to practice protocols.
- Informed all new patients about the practice's payment at the time-of-service policy.
- Obtained all necessary preoperative insurance authorizations and pre-certifications.
- Coordinated pre-admission testing & communicated preoperative instructions/surgery with patients.
- Assisted patients with their referral, medical records, and/or radiology films if necessary.
- Provided training to new employees and internal/external clients.
Medical Biller/Medical Receptionist
Gorman Chiropractic
01.2012 - 01.2015
- Opened the office and maintained reception area.
- Scheduled patient appointments and explained clinic policies.
- Processed incoming and outgoing mail.
- Received patients in a polite and courteous manner.
- Monitored consulting and treatment rooms.
- Performed responsibilities of explaining/verifying insurance coverage to 125 patients daily.
- Responsible for collecting and entering treatment charges.
- Received patient payments, recorded them in the database, and provided paid receipts.
- Performed coding of diagnoses/procedures.
- Handled the tasks of building medical reports and insurance forms.
- Communicated with general practitioners, patients, families, and healthcare professionals daily.
Office Manager
Chiropractic Healing Center
06.2008 - 01.2010
- Generated scheduled weekly reports for the physicians.
- Ordered supplies and handled all equipment maintenance issues.
- Created new patient cards and maintained patient charts.
- Answered the phone, filed, and typed confidential documents, verified medical insurance, and set up appointments.
- Maintained all employee personnel files.
- Created invoices and completed accounting responsibilities.
- Responsible for payroll and timecard completion.
Education
Phlebotomy Technician/Medical Terminology Certification -
Monroe Career Technical Institute
Bartonsville, PA02.2017
Secretarial Plus Certification -
Katherine Gibbs School
Melville, NY12.1992
Skills
- Bilingual: Spanish/English
- CPR/Basic Life Support Certified
- Medical Office Administration
- Team Player/Leader EMR
- HIPAA Compliant
- EPIC Super User/Trainer
- Multitasker
- Medical Terminology
- Detail-Oriented
- Secretarial Certification
- Effective Communicator
- Administrative Support
- Record preparation
- Cross-cultural understanding
Hardware Software
- Citrix
- Microsoft Office
- Epic EMR/Phoenix for transplant
Timeline
Child Support Trainee
DHS Office of Child Support
08.2023 - Current
Kidney Transplant Assistant
LANKENAU MEDICAL CENTER
06.2021 - 12.2022
Unit Secretary
LANKENAU MEDICAL CENTER
09.2019 - 06.2021
OBGYN Medical Biller/Patient Service Coordinator
St. Luke's University Health Network
03.2018 - 09.2019
Medical Biller/Medical Receptionist
Gorman Chiropractic
01.2012 - 01.2015
Central Scheduler
Lehigh Valley Health Network
06.2008 - 03.2018
Office Manager
Chiropractic Healing Center
06.2008 - 01.2010
Phlebotomy Technician/Medical Terminology Certification -
Monroe Career Technical Institute
Secretarial Plus Certification -
Katherine Gibbs School
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