Johana RODRIGUEZ
Fort Worth,TX
Overview
5
5
years of professional experience
Work History
Service Cashier
Sewell Automotive
Grapevine, TX
01.2023 - Current
- Greeted customers and answered questions about products, services, and policies.
- Processed cash payments for merchandise purchases efficiently and accurately.
- Operated a cash register to ring up sales transactions quickly and accurately.
- Balanced the daily cash drawer by counting cash, checks, and credit card transactions.
- Maintained a clean and organized checkout area by stocking supplies.
- Provided excellent customer service with an upbeat attitude during busy times.
- Resolved customer complaints promptly and professionally.
- Answered phone calls promptly and provided information regarding payment links and over the phone payments.
- Informed management of any discrepancies found in stock levels or pricing issues.
- Cross-trained other staff members on operating checkout systems as needed.
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
- Operated cash register to accept various payments for selected merchandise and services.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
Order Fulfillment Associate
Academy Sports + Outdoors
Dallas, TX
10.2020 - 09.2022
- Maintained accurate records of orders, shipments, and inventory.
- Processed incoming orders in a timely manner according to company standards.
- Verified order accuracy prior to shipment.
- Resolved customer inquiries regarding order status and delivery.
- Packaged items for shipping following established procedures.
- Organized warehouse shelves and bins in an orderly fashion.
- Tracked shipments and updated customers on delivery progress.
- Handled returns and exchanges efficiently according to policy guidelines.
- Prepared invoices for completed orders using company software system.
- Utilized barcode scanners to track all merchandise movements accurately.
- Pulled and packed products from shelves based on customer orders.
- Assisted in training new warehouse employees.
- Selected products and items from shelves and pallets for customer orders.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Weighed and measured products and materials to meet regulatory requirements.
Cashier
Home Depot
Fort Worth, TX
04.2020 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped with purchases and signed customers up for rewards program.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
South Hills Highschool
Fort Worth, TX06-2020
Bachelor of Business - Sports Management
University of North Texas
Denton, TXSome College (No Degree) - Arts
Brookhaven College
Dallas, TXSkills
- Customer Service
- Complaint resolution
- Money Handling
- Policy explanation
- Paperwork Processing
- Sales Transactions
- Warranty documentation
- Cash Handling
- Drawer balancing
Languages
Spanish
Native/ Bilingual
Affiliations
- Fishing
- Outdoor Activities
- Hiking
- Camping
- Sports
- Reading
- Photography
- Sight Seeing
Timeline
Service Cashier
Sewell Automotive
01.2023 - Current
Order Fulfillment Associate
Academy Sports + Outdoors
10.2020 - 09.2022
Cashier
Home Depot
04.2020 - 08.2020
High School Diploma -
South Hills Highschool
Bachelor of Business - Sports Management
University of North Texas
Some College (No Degree) - Arts
Brookhaven College