Johana Rojas
Sales Manager
Wrentham,MA
Summary
Energetic, engaging, and versatile leader possessing 10+ years of experience in retail-sales management, client relationship building, training, and team development. Dedicated to providing superior customer service to establish ongoing relationships that help drive business results.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Sales Manager
Converse, Nike, Inc.
03.2022 - Current
- Analyze daily sales figures utilizing sales data tools to ensure achievement of sales targets and support the team in reaching those goals
- Perform observations on staff to ensure they meet company sales requirements and standards
- Conduct monthly directives to maintain sales floor adherence to company standards
- Assists with communication on action plans to help store opportunities including but not limited to product sell through, store needs and associate’s needs.
- Reviews daily and weekly product shipment for store delivery and strategize placement on the sales floor
- Conduct interviews and manage the hiring process, including scheduling training sessions within the store
- Manages operational responsibilities including completing monthly paperwork, handling LP tasks and outstanding weekly duties
Sales Leader
Nike, Inc.
10.2015 - 03.2022
- Conducted regular performance evaluations for team members, identifying areas of improvement and implementing personalized coaching plans accordingly.
- Mentored junior sales representatives on best practices for closing deals effectively while maintaining client satisfaction levels.
- Expanded market share by identifying potential customers and developing tailored solutions to meet their needs.
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Facilitated company launch of membership services in store while sustaining employee buy-in and excitement for new program
- Introduced consumers to new membership service to help establish relationships in store and through social media
- Collaborated with 6-person team to successfully raise awareness of in-store client services
- Invented a system to track completed services on sales floor
Education
In Progress - Business Administration And Management
University of Rhode Island
Kingston, RI 05.2001 -
High School Diploma -
Charles E. Shea High School
Pawtucket, RI 05.2001 -
Skills
- Bilingual English / Spanish
- Proficient in UKG Workforce Management, Workday, and Tableau
- Proficient in Microsoft Office Suite
- Exceptional Relationship-Building
- Sales Reporting and Strategic Planning
- Profitability Optimization
Accomplishments
- Achieved a 95% customer satisfaction rating by providing personalized service.
- Implemented retention strategies that resulted in 10% decrease in employee turnover within the first year of being in role.
- Increased conversion by 2% year-over-year through comprehensive staff training in sales techniques, coupled with hands-on leadership support.
- Enhanced membership sales by 2.63% within a 3 month period which helped boost customer loyalty and repeat business.
Timeline
Sales Manager
Converse, Nike, Inc.
03.2022 - Current
Sales Leader
Nike, Inc.
10.2015 - 03.2022
In Progress - Business Administration And Management
University of Rhode Island
05.2001 -
High School Diploma -
Charles E. Shea High School
05.2001 -
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