Johana Saenz
Phoenix,AZ
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Experienced with creating stimulating and safe learning environment for young children. Utilizes creative teaching strategies to enhance developmental milestones and foster love for learning. Knowledge of effective classroom management and communication techniques.
Early childhood education professional with proven track record in developing and implementing enriching lesson plans. Known for fostering collaborative and supportive classroom atmosphere, adapting to dynamic educational needs. Trusted team player with exceptional communication and problem-solving abilities.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Customer Service Representative
Turfit Landscaping Supplies
05.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted visitors warmly, creating positive first impression of organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Responded to customer requests for products, services, and company information.
Receptionist/ Training for Case Manager
Big AZ Law
01.2025 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Cashier
Sam's Club
11.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issue
Cleaner
Olympia Cleaning Services
01.2023 - 12.2025
- As a cleaner my responsibilities are to make sure everything is dirt,germ and, dust free
- Using only the safest cleaning supplies and keeping everything shiny and clean
- To vacuuming , sweeping , mopping , and anything else that is needed including taking trash out
Customer Service Representative/Sales
Gruber Power Services
04.2024 - 10.2024
- Sales orders and billing, also making quotes for customers
- In this position I also prospect and data entry
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Child Care Teacher
Kids Castle Preschool and Daycare
09.2023 - 12.2023
- I was lead teacher in the classroom per usual
- We start off our day having a delicious breakfast and do some learning during circle time as well as teaching the curriculum and doing class work
- Guiding the children in a well behaved manner to understand and help their needs
- Also helping them with arts and crafts
Pre-K Teacher
Creative Beginnings Learning Center
03.2023 - 08.2023
- I take care of the children's needs following rules and schedule , teach them and guide them through out the day , Be present for them , do arts and crafts , play games or dance , also sensory activities then I clean up my room and prepare for the next day
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Participated in ongoing professional learning opportunities to remain current on best practices in early childhood education.
- Established strong relationships with parents through regular communication, enhancing family involvement in the educational process.
- Applied play-based strategies to provide diverse approaches to learning.
- Improved student literacy skills by incorporating daily read-alouds, guided reading groups.
Life Insurance Agent
Primerica Life Insurance Agents
01.2022 - 05.2023
- My job as a life insurance agent at primerica was to help families secure themselves financially in case there is an emergency
- Reaching out to individuals and families to help them be financially prepared
Child Care Worker
A Tuney Tots Learning Center
11.2022 - 03.2023
- My duties as an employee for A Tuney Tots required me to handle kids with all care ,and to excel such as teaching them at a pre school level and more extensively we offer the children the advance to learn ASL from toddlers to pre k ages some even start as young as some months ! We also provide the kids with all materials and meals and creating our days fun and full of activities but, not only does that conclude my work it also consists of keeping everything clean, sanitized and disinfected, we take our pride in our cleanliness and always strive to keep everything germ free
- Maintained a safe an clean environment for the children by adhering to health and safety protocols.
- Lastly my day ends with getting the children ready for pick up and ensuring they are ready to go and I start my cleaning routine , I wipe down tables/chairs , sweep , and keeping the place clean also, disinfecting everything that might be touched
Cashier
Big 5 Sporting Goods
07.2022 - 11.2022
- I was upfront greeting customers and assisting if they need help around the store , I rang up and bagged their items then greeted them out , I would also help the store keep clean and do my cleaning routine around the store
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Child Care Worker
Small People Two
06.2021 - 10.2021
- My duties at small people were to teach the children our lesson plans and make sure they are always learning and growing , we made sure they were kept clean
- I would sanitize and disinfect the areas that were being used, made sure to feed the kids enough good nutritious food
- Lastly I would help pack up the kids for parent pick up and finish my closing duties such as cleaning and prepping for the next day/week
Skills
- Filevine
- Cash Handling
- Problem-solving
- Customer Service
- Efficient cleaning techniques
- Data Entry
- Interior and exterior cleaning
- Teaching
- Attention to detail
- Toddler care
- Infant care
- American Sign Language
- Meal preparation
- Math
- Classroom management
- Childcare
- Organizational Skills
- Cash register
- Customer service
- Early childhood education
- Typing
- Administrative experience
- Microsoft Excel
- Communication skills
- Sales
- Cash handling
- Serving
- Night audit
- Basic math
- Retail sales
- Leadership
- Supervising experience
- Office experience
- Phone etiquette
- Clerical experience
- Bilingual
- Computer skills
- Time management
- Microsoft Office
- Front desk
- Data entry
- Team collaboration
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Office organization
- File organization
- Hospitality services
- Front office management
- Sensitive information handling
- Filing
Accomplishments
- Documented and resolved clients needs which led to overall client and customer satisfaction.
Certification
- Life & Health Insurance License
- First Aid Certification
- ServSafe
- Food Handler Certification
- Driver's License
- CPR Certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist/Customer Service Representative
Turfit Landscaping Supplies
05.2025 - Current
Receptionist/ Training for Case Manager
Big AZ Law
01.2025 - 03.2025
Cashier
Sam's Club
11.2024 - 12.2024
Customer Service Representative/Sales
Gruber Power Services
04.2024 - 10.2024
Child Care Teacher
Kids Castle Preschool and Daycare
09.2023 - 12.2023
Pre-K Teacher
Creative Beginnings Learning Center
03.2023 - 08.2023
Cleaner
Olympia Cleaning Services
01.2023 - 12.2025
Child Care Worker
A Tuney Tots Learning Center
11.2022 - 03.2023
Cashier
Big 5 Sporting Goods
07.2022 - 11.2022
Life Insurance Agent
Primerica Life Insurance Agents
01.2022 - 05.2023
Child Care Worker
Small People Two
06.2021 - 10.2021
Similar Profiles
Sally NeilsonSally Neilson
Sales And Yard Supervisor at Albion Park Landscaping SuppliesSales And Yard Supervisor at Albion Park Landscaping Supplies
Lachlan MilnerLachlan Milner
Yard Worker at Australind Landscaping SuppliesYard Worker at Australind Landscaping Supplies
Stefan KellerStefan Keller
Retail Worker at Nichols Landscaping SuppliesRetail Worker at Nichols Landscaping Supplies
Stephanie WilliamsStephanie Williams
Team Lead, Enrollment Advisor I at National UniversityTeam Lead, Enrollment Advisor I at National University
Jesus RodriguezJesus Rodriguez
Customer Service Representative at Northern Az GlassCustomer Service Representative at Northern Az Glass