Johana Salas
Laredo,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Walmart through exceptional service and problem-solving skills. Skilled in operating POS systems and mentoring staff, demonstrating a strong work ethic and empathy. Achieved significant improvements in team performance and customer loyalty by focusing on efficiency and supportive teamwork.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Server
Culture Social Bar
10.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma - Biomedical
Harmony School Of Excellence
Laredo, TX05.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Walmart
09.2023 - Current
Server
Culture Social Bar
10.2020 - 08.2022
High School Diploma - Biomedical
Harmony School Of Excellence