JOHANA SORTO
Washington,DC
Summary
Diligent administrative professional with a solid background in managing front desk operations and enhancing guest experiences. Efficiently handles administrative tasks and provides exceptional customer service. Demonstrates the ability to deliver support and handle inquiries while maintaining a positive and professional demeanor. Well-versed in managing office supplies, paperwork, and project needs.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Security Officer
T&A Security Consultants LLC
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Cashier
Calvert Woodley Fine Wine & Spirits
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Associate
Robert Half Staffing Agency
02.2019 - Current
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Admin. Assistant / CNA
Specialty Care Services
09.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Create, maintain, and enter information into Generations database for over 100+ employees and 250+ clients
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Set up and manage paper filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Prepare invoices, reports, memos, and other documents, using word processing, spreadsheet, LTSS database, or presentation software
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Sales Associate
White House Gifts
04.2019 - 04.2020
- Promoted a positive shopping experience, and identify interested and qualified customers to provide them with additional information
- Entered data of products when replenishing the stock ; sorted by category
- Collaborated with employees to solve problems in order to increase productivity and complete tasks in a timely manner
- Processed over 5000+ transactions using Opsuite software involving knowledge of different currencies with accuracy in cash handling
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Translator
Fort Stevens Place
06.2016 - 06.2018
- Documentation review and translation from English to Spanish on applications of new applicants and renewals
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Confer with customers by telephone or in person to coordinate office services and meetings
Education
Nursing Assistant Certification -
Carlos Rosario PCS
Washington, DC06.2022
High School Diploma -
Columbia Heights Educational Campus, MSB
Washington, DC06.2018
Skills
- Written and Verbal Communications
- Bilingual in Spanish and English
- Multi-Line Telephone Skills
- Courteous with Strong Service Mindset
- Relationship building and management
- Microsoft windows, Android and IOS software
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing (NA0000813876)
Timeline
Admin. Assistant / CNA
Specialty Care Services
09.2021 - 09.2022
Sales Associate
White House Gifts
04.2019 - 04.2020
Associate
Robert Half Staffing Agency
02.2019 - Current
Translator
Fort Stevens Place
06.2016 - 06.2018
High School Diploma -
Columbia Heights Educational Campus, MSB
- Certified Nursing Assistant (CNA) - State Boards of Nursing (NA0000813876)
Security Officer
T&A Security Consultants LLC
Cashier
Calvert Woodley Fine Wine & Spirits
Nursing Assistant Certification -
Carlos Rosario PCS
Similar Profiles
Kennedy ChogoKennedy Chogo
Senior Security Officer at Rock Security Guard ServiceSenior Security Officer at Rock Security Guard Service
Michelle RobinsonMichelle Robinson
Armed Security Guard at SD Security Consultants & Security ServiceArmed Security Guard at SD Security Consultants & Security Service
Jamian ScottJamian Scott
Security Guard Officer at Professional Security ConsultantsSecurity Guard Officer at Professional Security Consultants