JOHANA SOTELO
Lindsay,CA
Summary
Dedicated and dependable professional with over three years of experience in education, hospitality, and customer service. Skilled in communication, leadership, multitasking, and creating positive experiences for both customers and students. Known for adapting quickly, working well under pressure, and maintaining a strong work ethic. Passionate about learning, helping others, and contributing to a team focused environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Burger King
Lindsay, CA
08.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided personalized product recommendations while delivering fast, friendly service in a high-volume environment.
EARLY HEAD START TEACHER
Orange County Head Start
Orange, CA, US
10.2024 - 05.2025
- Developed strong relationships with families by maintaining open lines of communication about their child's progress and addressing concerns promptly.
- Established a nurturing learning environment where children feel safe, supported and motivated to learn.
BANQUET CAPTAIN
Orange Hill Restaurant
Orange, US
06.2022 - 05.2025
- Organized banquet staff to ensure efficient service of guests.
- Analyzed past performance data in order to identify potential improvement opportunities.
- Efficiently managed banquet operations, enhancing customer satisfaction and streamlining workflow.
SUBSTITUTE TEACHER
Piazza
Tustin, California, US
10.2023 - 03.2024
- Collaborated with other teachers, administrators and staff to provide quality education for students.
- Assisted students individually and in small groups.
HOST
Disneyland Park
Anaheim, US
11.2022 - 11.2023
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provide excellent customer service by anticipating customer needs.
Education
Bachelor of Science - Early Childhood Education
California State University, Fresno
Fresno, CAASSOCIATE DEGREE - CHILD DEVELOPMENT
Porterville College
Porterville, CA05.2022
Skills
- Teaching
- Hospitality
- Team Leadership
- Multitasking
- Teamwork
- Customer Service
Certification
Child Development Teacher Permit
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Burger King
08.2025 - Current
EARLY HEAD START TEACHER
Orange County Head Start
10.2024 - 05.2025
SUBSTITUTE TEACHER
Piazza
10.2023 - 03.2024
HOST
Disneyland Park
11.2022 - 11.2023
BANQUET CAPTAIN
Orange Hill Restaurant
06.2022 - 05.2025
ASSOCIATE DEGREE - CHILD DEVELOPMENT
Porterville College
Bachelor of Science - Early Childhood Education
California State University, Fresno