Johana Torres
Mission,TX
Overview
5
5
years of professional experience
Work History
Store Manager
Dollar General
06.2021 - 05.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Manager
Dollar General
10.2019 - 06.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Sales Associate
Dollar General
06.2018 - 10.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
La Joya High School
La Joya, TX05.2014
Skills
- Supply Ordering
- Employee Training
- Promotional planning
- Store Merchandising
- Retail Inventory Management
- Customer Service Management
- Outstanding communication skills
- Friendly and Positive
- Customer Service
- Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Dollar General
06.2021 - 05.2023
Assistant Manager
Dollar General
10.2019 - 06.2021
Sales Associate
Dollar General
06.2018 - 10.2019
High School Diploma -
La Joya High School
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