Johana Trigueros
Orlando,FL
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
Housekeeping Manager
Mastercorp INC, Murrells Inlet
Kissimmee, FL
11.2023 - Current
- Scheduling
- MS Office
- Customer Service
- Budget Management
- Conducting daily inspections ensuring cleanliness.
- Staff training
Dispatch Supervisor
Master Corp
7751 Black Lake
11.2022 - Current
- Supervised team of 46 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
Agent Assistant
Spirit
Orlando, FL
01.2024 - 11.2024
- Facilitated successful negotiations between buyers and sellers under the guidance of experienced agents.
- Assisted in closing deals effectively by gathering necessary documentation from all involved parties.
- Supported successful property showings by coordinating logistics with clients, agents, and vendors.
- Delivered exceptional customer service while handling inquiries from prospective buyers or sellers.
Education
Associate of Arts - Physiologist
Valencia College
Orlando, FL05.2027
Skills
- Transportation Coordination
- Records Maintenance
- Dispatch Coordination
- Prioritizing calls
- Dispatching procedures
- Work Order Management
- Customer Service
- Critical Thinking
- Decision-Making
- Employee Training
Languages
Spanish
Native or Bilingual
Timeline
Agent Assistant
Spirit
01.2024 - 11.2024
Housekeeping Manager
Mastercorp INC, Murrells Inlet
11.2023 - Current
Dispatch Supervisor
Master Corp
11.2022 - Current
Associate of Arts - Physiologist
Valencia College