Johana Viloria
The Bronx
Summary
Proven customer service expert with a track record of enhancing guest experiences at Attentive Midwifery. Skilled in bilingual communication and adept at using EMR systems, ensuring accurate patient information. Demonstrated ability to improve office efficiency and patient satisfaction, showcasing exceptional attention to detail and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Attentive Midwifery
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Reviewing and verifying Patient insurance information, ensuring all details are accurate and in compliance with relevant guidelines.
- Proficient in EMR (Electronic Medical Records) systems, with a strong understanding of managing and updating patient information.
Lifeguard
American Pool Enterprises Inc.
04.2022 - 10.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Cashier
Target
11.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Manhattan Bridges High School
New York, NY07-2021
Skills
- Customer service
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Scheduling appointments
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Attentive Midwifery
10.2023 - Current
Lifeguard
American Pool Enterprises Inc.
04.2022 - 10.2023
Cashier
Target
11.2021 - 03.2022
High School Diploma -
Manhattan Bridges High School
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