Johana Yancy
Houston,Texas
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
03.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Manager
Hubcap
02.2020 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Supervisor of Operations
Care Builder
04.2017 - 01.2020
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
No Degree - Psychology
Lone Star College System
Spring, TX05.2017
High School Diploma -
Delhi High School
Delhi, CA04.2013
Skills
- Data Analytics
- Business Development
- Strategic Planning
- Process Improvement
- Inventory Control
- Staff Management
- Training and Mentoring
- Staff Discipline
- Waste Reduction
- Process Monitoring and Improvement
- Inventory Oversight
- Negotiation
- Processes and Procedures
- Organizational Skills
- Emotional Intelligence
- Problem Solving
- Active Listening
- Employee Motivation
- Decision Making
- Team Building
- Time Management
- Budget Management
- Project Planning
Certification
- TABC, Hubcap - EX. 2024
- Food Manages - Hubcap, and Starbucks - EX. 2027
Timeline
Supervisor
Starbucks
03.2023 - Current
Manager
Hubcap
02.2020 - 03.2023
Supervisor of Operations
Care Builder
04.2017 - 01.2020
No Degree - Psychology
Lone Star College System
High School Diploma -
Delhi High School
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