Johana K. Wynn
Brandon,FL
Summary
Hardworking and motivated, Customer Service Representative with 5+ years of experience. Hardworking and motivated, Customer Service Representative with 5+ years of experience with strong organizational skills, attention to detail, with ability to multi-task, and manage time effectively.
Overview
10
10
years of professional experience
Work History
Account Opening Specialist
Citibank
09.2022 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Gathered, organized and input information into digital database.
- I have succeeded on contributing to retain as many clients as possible by opening Checkings, Savings and Certificate of Deposit accounts for existing clients.
Front Desk Coordinator / Receptionist
Skylight Dental Care
01.2021 - 12.2021
- Effectively managed all front desk tasks and procedures to ensure proper office workflow
- Discussed treatment plans with patients and scheduled appointments accordingly
- Acted as a liaison between dentists, hygienists, and patients
- Calmly handled heavy phone and waiting room volumes
- Verified patient's insurance information, also collected co-pays and deductibles.
ESL Teacher
Seiha Network Co
09.2019 - 02.2020
- Planned and implemented lessons that consisted of skill building techniques for reading, writing, listening, and speaking
- Conducted small group and individual lessons
- Attended professional development workshops to remain informed about the best techniques and strategies for English Language Learners
- Collaborated with staff and administrators to enhance programs and remain united in our goals.
Customer Service Representative
Socialink Co., Ltd
06.2015 - 08.2019
- Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
- Provided job seekers with up-to-date information about open positions
- Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic
- Worked to address all customer concerns in a timely and effective manner
- Managed social media and job board postings for open positions.
Retail Cashier/Customer Service
Kikuma Tsuya Sales Co., Ltd
06.2014 - 06.2015
- Greeted customers and worked to determine their needs in a professional and enthusiastic manner
- Remained up-to-date on the latest store offerings, promotions, and sales
- Handled check-out transactions and returns with accuracy and speed
- Mentored junior cashiers and new employees
- Properly handled daily accounts and managing inventory.
Education
Diploma (Professional Postsecondary Course) - Business
Nakano School of Business (Professional Training College)
Tokyo, Japan03.2015
High school diploma -
Pead Unidos
Tokyo, Japan04.2013
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Time Management
- Detail-oriented
- Problem-solving skills
- Multitasking
- Organizational skills
- Strong collaboration skills
- Data entry
- Active listening skills
- Cash management
Languages
English
Spanish
Japanese
Portuguese
Timeline
Account Opening Specialist
Citibank
09.2022 - Current
Front Desk Coordinator / Receptionist
Skylight Dental Care
01.2021 - 12.2021
ESL Teacher
Seiha Network Co
09.2019 - 02.2020
Customer Service Representative
Socialink Co., Ltd
06.2015 - 08.2019
Retail Cashier/Customer Service
Kikuma Tsuya Sales Co., Ltd
06.2014 - 06.2015
Diploma (Professional Postsecondary Course) - Business
Nakano School of Business (Professional Training College)
High school diploma -
Pead Unidos